Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\Software\Wow6432Node\Classes\CLSID\{8A684259-AD8E-4C84-B319-00EF337879FF}\LocalServer32. System error 161. Verify that you have sufficient access to that key, or contact your support personnel.
MSI (s) (8C:04) [11:24:48:349]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (8C:04) [11:24:48:349]: Product: Telerik JustTrace Beta -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\Software\Wow6432Node\Classes\CLSID\{8A684259-AD8E-4C84-B319-00EF337879FF}\LocalServer32. System error 161. Verify that you have sufficient access to that key, or contact your support personnel.
I'm running Windows Server 2008R2 64-bit I'm a local admin.
Thanks,
---John
21 Answers, 1 is accepted
Running with the /a switch just brings up the install window with the only button available Finish.
Open a command line prompt in administrator mode
>justtracebeta_trial.msi
Hope this helps some people.
Oh, and UAC is not turned on.
Thanks for reporting the issue. Sorry to hear that the existing workaround is not working for you scenario. We will investigate the installer in this environment and make sure runs correctly. Apologies for the beta installer issues.
The product team will review this shortly and provide a resolution ASAP.
-Todd
Tested it on two computers (both Windows 7 Professional).
Please make sure .NET 4.0 is installed on your system, too. That may be a contributing factor if you're having problems installing JustTrace.
Thanks again to everyone for sharing the early beta feedback/installer experiences.
-Todd
Thank you all for your feedback. It is very valuable to us and we intend on acting upon it. As a proof please try our first internal build which mainly addresses the installation process and improves it. You could download it from this link.
Hopefully you won't have installation troubles anymore, but if you do, please let us know.
Vladi
the Telerik team
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The issue is resolved. Expect the next internal build.
Best,
Dwight
the Telerik team
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All the best,
Dwight
the Telerik team
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We plan to release an internal build next week. You should not expect an internal build each week though. Our goal is to release two or three more internal builds because the community feedback so far was very valuable. Stay tuned.
Best wishes,
Mike
the Telerik team
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We have just released our new Beta version. Please try it and let us know about any issue you may encounter. We've also introduced auto update manager in JustTrace. So from now you will get automatic notification for any new version we release.
Vladi
the Telerik team
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I'm also unable to install the latest version, although I never had an issue with the first release. I'm running the installer on Windows 7 Pro 32bit. I didn't remove the original installation before installing.
The relevant part of the log seems to be:
MSI (s) (20:54) [09:41:20:782]: Hello, I'm your 32bit Elevated custom action server.
SFXCA: Extracting custom action to temporary directory: C:\windows\Installer\MSI4302.tmp-\
SFXCA: Binding to CLR version v2.0.50727
Calling custom action InstallerCustomCommands!InstallerCustomCommands.CustomActions.AddUserToPerformanceGroup
Kan de groepsnaam niet vinden
bij InstallerCustomCommands.CustomActions.NetLocalGroupAddMember(String groupName, String userName)
bij InstallerCustomCommands.CustomActions.AddUserToPerformanceGroup(Session session)
CustomAction AddUserToPerformanceGroup returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 9:41:22: InstallFinalize. Return value 3.
Thank you for reporting the problem.
It will be very helpful if you send us the entire log file, as it contains details which can help us to reproduce the problem on our side.
Greetings,Todor
the Telerik team
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We got the log file, thank you! Hopefully we will be able to fix the issue for the next public release.
Kind regards,Todor
the Telerik team
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We suggest you to temporarily disable your HIPS while installing JustTrace. Thanks for helping us understanding the issue.
Todor
the Telerik team
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