Insert Image hangs after server move

2 posts, 0 answers
  1. Clive Hoggar
    Clive Hoggar avatar
    334 posts
    Member since:
    Nov 2008

    Posted 31 Aug 2015 Link to this post

    Hi Guys

    I am looking for some ideas to fix an issue after server move. Both old and new servers are windows 2008 R2 with iis 7 / 4.0.

    I have a grid in which one of the columns in the edit dialog has an editor in which an image can be uploaded. It has been working fine for a year at least, so the code is OK. However in the new location, only the 'upload' part now works. When 'Insert' is selected, the editor toolbar greys out, and hangs. If I then select 'cancel' to close the editor, that process hangs and I have to close the page to escape. There does not seem to be an error generated in the windows logs.

    Obviously I don't want to mess with existing code, which is working fine on the old server, (and I am supposed to be retired now...) so I am thinking along the lines of permissions or other iis settings.

    Can anyone one help?!

    The permissions are enough for the image to be uploaded, so where else should I be looking?

    Thanks for any help here.


    P.S The site is using Telerik ajax version Q3 2013

  2. Ianko
    Ianko avatar
    1507 posts

    Posted 02 Sep 2015 Link to this post

    Hello Clive,

    As this is clearly a matter regarding the new server environment, the best way to investigate this is to carefully compare both environments' configurations and permissions.

    Make sure that the folder structures are accurate and that the target folders exist and have the proper permissions for the application.  

    Also, you can investigate if the same would happen with a plain ASP.NET page with only RadEditor or RadFileExplorer on.

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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