image editor bugs. can anyone or telerik support help any?

[Ye]

Hi,

i met a case that very stranged.

when i used the following code to generate a new radimageeditorUI.

RadImageEditorUI newone = new RadImageEditorUI()                   
                    {
                        
                        Image = this.ViewModel.editBitMap,
                       // Style = (Style)Resources["RadImageEditorUIStyle1"],
                        Visibility = System.Windows.Visibility.Visible   
                    };

neither i set or not the styles, the exceptions will come out at client side, when zoom over around 320%.

the editBitMap is a radBitMap. and have the size of 2.96MB and 2560X1600.

even i used default open command to open same local  image, it came out when zoom.

but i tried on telerik's demo, it works. can zoom to 800% with the same image.

is there any thing i missed? or just a bug of imageEditUI?

waiting online eagerly.   


exception threw by javascript as follow>

 Unhandled Error in Silverlight Application 
Code: 1001    
Category: RuntimeError       
Message: AG_E_UNKNOWN_ERROR     
MethodName:     

[Ye]

even i take all the code from telerik's first demo,"Default UI of RadImageEditor".

i did not change anything.

use open button to open the same local image with 2500X1600 of size 2.96MB.

when zooming over around 290%, the same exceptions came out.

but running online demos, it wont be a problem.

Does here i missed something?  

[Ye]

it is interesting that tried on different browser.

IE 8: around 240%
chrome: around 350%

firefox: around 500%

opera: more than 600%

if it related to browser settings. 

how teleriks demo achieve that browser free zoom?

[Vasil]

Hi,

Thank you for your interest in RadImageEditor.

We are not aware of such issue, so could you please elaborate more on it? We would highly appreciate if you could send us a sample demo project and image demonstrating the problem through your support ticket. In this way we could replicate and further investigate the issue in order to provide a resolution.

Looking forward to your reply.

Greetings,
Vasil
the Telerik team

[Ye]

hi,

i think i found the problem. it seems that is the problem in 2012 Q2 dll. i havent update my library to 2013 Q3. but i download it and try it, the problem wont come out again. our company is going to update it later. so , for now, i just suppose it works. but anyway, thank you for your quick reply.

by replicate this problem, you can run on the 2012 Q2, and open a big size image,  you will see the exception.

[Vasil]

Hello,

Thank you for the follow up.

Indeed, there was an issue that the RadImageEditor crashes with high zoom factor and big images, but fortunately it has been resolved in the 2012 Q3 version of the control. Upgrading your project to 2012 Q3 binaries or later will resolve the problem.

Please, do not hesitate to contact us if you have any other questions.

Kind regards,
Vasil
the Telerik team