Image Does not Save in live system

4 posts, 0 answers
  1. Kevin
    Kevin avatar
    4 posts
    Member since:
    Nov 2014

    Posted 06 May Link to this post

    In testing, editing the image works as expected.

     

    When the site is published and a user edits an image, clicks save etc, the changes to the image are not saved.

     

    Everything else about the site seems fine, I could not find anywhere if certain folder need certain permissions. I believe all the correct permissions on the folder where the images are stored is correct.

    Is there anything anyone could suggest I try to resolve the issue.

  2. Vessy
    Admin
    Vessy avatar
    1389 posts

    Posted 09 May Link to this post

    Hi Kevin,

    A possible cause for the described behavior can be if you are trying to save too big images on you deployment machine, that the given max Json lenght allows. I would advice that you apply the configurations described in the follwoing help article and see whether the problem will persist after that:
    Saving Large Images

    Regards,
    Vessy
    Telerik
    Do you need help with upgrading your ASP.NET AJAX, WPF or WinForms projects? Check the Telerik API Analyzer and share your thoughts.
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  4. Kevin
    Kevin avatar
    4 posts
    Member since:
    Nov 2014

    Posted 18 May Link to this post

    Hi, Sorry about the late reply.  

    The size of the image are only 100kb, so I can not see the size would not be an issue.

    I have added the information from the link and tried just in case, but still will not save.

    Is there any documentation about what is required (if anything) to be in the config, or dll files to be included etc?

     

     

  5. Vessy
    Admin
    Vessy avatar
    1389 posts

    Posted 26 May Link to this post

    Hi Kevin,

    There is no any configuration that needs to be applied to RadImageEditor, unless makng sure that the application has enough permissions to actually modify the edited file. Can you verify that such permissions are granted? You can test it in a standard way similar o the one described here:
    http://docs.telerik.com/devtools/aspnet-ajax/controls/fileexplorer/troubleshooting/common-issues#an-error-like--because-the-application-did-not-have-enough-permissions-occurs-only-in-a-production-environment-how-to-debug-the-issue

    Regards,
    Vessy
    Telerik
    Do you need help with upgrading your ASP.NET AJAX, WPF or WinForms projects? Check the Telerik API Analyzer and share your thoughts.
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