IE 11 on windows 10 non-responsive when recording

5 posts, 0 answers
  1. Leila
    Leila avatar
    1 posts
    Member since:
    Feb 2016

    Posted 25 Feb Link to this post

    Hi There,

    IE 11 on windows 10 non-responsive when recording nor when testing. I arrive at the point after I select IE to create the test on, at which point the browser pops up but is blank, as illustrated in the attached image. 

    I've also tried recording in a browser that was already open without success. It doesn't get past the connected phase. Capture 2 illustrates the problem. 

    I've followed the troubleshooting documentation (link below)without success.

    http://docs.telerik.com/teststudio/getting-started/configure-your-browser/internet-explorer#disable-trusted-sites-message

    Any ideas on how I might get around this one? I thought perhaps reinstalling the add-on might help as this has been a sucessful solution to Firefox troubleshooting. Only, I'm not sure where the add-on of IE is located or where I can download it. 

    Thanks,

    Leila

  2. Elena Tsvetkova
    Admin
    Elena Tsvetkova avatar
    251 posts

    Posted 29 Feb Link to this post

    Hello Leila,

    Thank you for contacting us. 

    I would like to ask you for some more details on the issue you experience: 

    - Have you calibrate IE?

    - Check also this article

    - Does this unexpected behavior of IE happens with all sites? Have you tried to record against a public site as www.google.com for example? 

    - If the issue appears with a specific site have you tried to record against it with Chrome or Firefox? What the result is?

    - If the issue appears with a specific site could you share the URL so that we could try to reproduce what you experience?

    - Send us also the application log. Clear it first and then reproduce the issue.

     Hope to hear from you soon. 

    Regards,
    Elena Tsvetkova
    Telerik
     
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  3. Jennifer
    Jennifer avatar
    11 posts
    Member since:
    Sep 2016

    Posted 16 Sep Link to this post

    I am experiencing a similar issue. It doesn't even seem to get to a point to trying to navigate to a URL. Even if I change the navigate to URL to google.com it remains at about:blank. Chrome and Firefox work fine. All three browsers have been calibrated and this is a brand new install of Windows 10 so there are no add-ons installed. I have tried restoring and recalibrating. Log attached.
  4. Elena Tsvetkova
    Admin
    Elena Tsvetkova avatar
    251 posts

    Posted 19 Sep Link to this post

    Hello Jennifer,

    Please install Team Explorer and give a try to IE again. Let me know if further assistance will  be required. 

    Regards,
    Elena Tsvetkova
    Telerik by Progress
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  5. Jennifer
    Jennifer avatar
    11 posts
    Member since:
    Sep 2016

    Posted 19 Sep in reply to Elena Tsvetkova Link to this post

    That worked. Thanks!
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