Icons missing in RadEditor toolbars

[King Wilder]

I just deployed an application that uses the RadEditor v2008.2.813.35 and my client doesn't see the icons when she loads the page.  The toolbars are visible, but not the icons.

The strange thing is that I can see the icons, and so do my other clients.  Could this be an intranet issue with my client's company?

Any thoughts?

Thanks.

[Serrin]

Hey King,

Do you know what browser she is using?  Could be some weird bug, but it could very well be something with her company intranet- at my last job the intranet caused all kinds of strange errors because of some backwards permissions and content filtering rules that ran on things going via the web. :)

[King Wilder]

Serrin,

Yes, she was using IE 7.  But so was I and some other people who COULD see the icons.  But we aren't in her intranet.

She's supposed to ask her IT person if there's some sort of permissions thing set that would prevent her from viewing the icons.

I also asked her to try and view the page on someone else's computer, just to see if it's something specific to her computer.  I haven't heard back yet.

[Rumen]

Hi King,

One of our customers experienced this problem before and it appeared related to a caching device. I suggested the client to install fiddler and inspect whether some of the files are not loaded by the browser: they should return error 404.

Here is what the client's answer was:

"The problem was solved by installing the fiddler. We did nothing, but with the first call after installing the fiddler the image was "re" retrieved, now both firefox and internet explorer working."

I hope this helps.

Best regards,
Rumen
the Telerik team

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[King Wilder]

Rumen,

I make that suggestion and see what happens.

Thanks.

[Rishi]

Hi 

Is it a working solution?

[Marin Bratanov]

Hi Rishi,

What my colleague Rumen shared is merely experience and information from another person that cannot be considered a solution, but an idea. The rest of the discussion, however, contains useful hints - namely - examining the network traffic and working with the IT department to track potential networking issues.
I would also suggest that you post one thread per issue as it will make it more concise.

Here are a few other ideas I can suggest:
- try using the CDN provider we have
- if you are on an intranet without access to the internet you can consider a custom CDN provider
- clear the browser cache on the problematic machine
- monitor the network traffic on the problematic machine and browser (either through its own dev toolbar, or through fiddler) to find more information:
   = if only one browser on the machine shows the problem - try resetting its settings, disabling addons/plugins, reinstalling/upgrading it to see if this helps. If the issue is isolated to a single browser then most likely that browser is corrupt, not the page
   = if there are broken requests - speak with your IT department for help on troubleshooting any limitations, rules, firewalls or other settings that may be in place
- if you are using custom tools  you need to make sure that their icons are properly referenced and their paths are correct on this site, especially if the problematic page is a default document this may change the paths that are used on it. A possible solution would be to avoid using a default document.



Regards,
Marin Bratanov
Telerik

[Rishi]

Thanks Marin, there were missing images from the build that is the issue in my case. The information you have provided is really helpful for other things i was working. I appreciate the input.

[Waseem]

 Radeditor icons are missing in Internet explorer. But when i show full RadEditor. it is showing correctly.

<telerik:RadEditor ID="txtEditor1" runat="server" ToolbarMode="Default" BorderStyle="None" EditModes="Design" BorderWidth="0" BorderColor="Transparent"
                                                     Height="190" Width="575">
                                                      <Tools>
                                                        <telerik:EditorToolGroup>
                                                            <telerik:EditorTool Name="Bold" />
                                                            <telerik:EditorTool Name="Italic" />
                                                            <telerik:EditorTool Name="Underline" />
                                                            <telerik:EditorTool Name="ForeColor" />
                                                            <telerik:EditorTool Name="InsertSymbol" />
                                                        </telerik:EditorToolGroup>
                                                        <telerik:EditorToolGroup>
                                                            <telerik:EditorTool Name="InsertUnorderedList" />
                                                            <telerik:EditorTool Name="InsertOrderedList" />
                                                        </telerik:EditorToolGroup>
                                                        <telerik:EditorToolGroup>
                                                            <telerik:EditorTool Name="Outdent" />
                                                            <telerik:EditorTool Name="Indent" />
                                                        </telerik:EditorToolGroup>
                                                        <telerik:EditorToolGroup>
                                                            <telerik:EditorTool Name="JustifyLeft" />
                                                            <telerik:EditorTool Name="JustifyCenter" />
                                                            <telerik:EditorTool Name="JustifyRight" />
                                                        </telerik:EditorToolGroup>
                                                        <telerik:EditorToolGroup>
                                                            <telerik:EditorTool Name="LinkManager" />
                                                        </telerik:EditorToolGroup>
                                                        <telerik:EditorToolGroup>
                                                            <telerik:EditorToolStrip Name="InsertTable" />
                                                        </telerik:EditorToolGroup>
                                                    </Tools>
                                                    <Content>
                                                    </Content>
                                                                                                
                                                </telerik:RadEditor>


Thanks,
Muhammad Waseem
The Telerik Team

[Waseem]

Forget attachment.

[Waseem]

For custom tools, use this css for missing icons.

.reToolbar span
{
    position: absolute !important;
    padding: 0px !important;
}

.reWrapper_corner, .reWrapper_center, .reLeftVerticalSide, .reRightVerticalSide
{
    line-height: 0px !important;
    font-size: 0px !important;
}

.reToolCell
{
    background-color:White !important;
    border: none !important;
}

.reTlbVertical
{
    background-color: White !important;
    border: none !important;
}

.reToolbar li
{
    background-image: none !important;
}

.Default .reTool .split_arrow
{
    margin: 0px 0px 0px 23px !important;
}

Thanks,
Muhammad Waseem
The Telerik Team

[Saikat]

Hi Team,

Radeditor toolbar icons are not coming in my web application.

I am using 2020.3.915.45 version of dll, whether 2012 versions were working perfectly.

Please help me.

[Vessy]

Hi Saikat,

As we are already reviewing this problem in your private ticket, I would advise that we continue our conversation in it. Once we find a solution, you can feel free to share it with the community as well.

 

Regards,
Vessy
Progress Telerik

[Saikat]

Hi Vessy,

Thank you for your reply.

I have resolved my problem in a hit and trial method .

I replaced my custom skins scripts from one .css file to another one , which made the issue fix .

Thank you .

[Vessy]

Hi,

Thank you for sharing your solution, Saikat - I am happy to know the Editor behaves as desired now.

Regards,
Vessy
Progress Telerik