Icenium being a cloud service detects your license based on the log-in email. In this case the associated email with the Telerik account is firstname.lastname@example.org. When you log-out, what is the provider that you choose, google, facebook or Telerik? All three of these account can be wired up to your gmail account, but you should use Telerik as login provider.
If the above does not help, please try clearing Chrome cookies
, log off and close browser. Start browser and log-in with the email associated with your Telerik account (email@example.com). If that does not help, please start Chrome developer tools (Ctrl + Shift + I) and inspect the gravatar in your account (see screenshot
). You would then be able to see the email address used for log-in in the alt attribute, so that you are sure you're logged in with the correct account.
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