Icenium new project tab missing

7 posts, 1 answers
  1. Yanko
    Yanko avatar
    3 posts
    Member since:
    Jul 2013

    Posted 14 Jul 2013 Link to this post

    Hi i downloaded and installed icenium but when i registered and accept the terms and conditions the new project tab is missing
  2. Jan-Dirk
    Jan-Dirk avatar
    327 posts
    Member since:
    Jun 2012

    Posted 15 Jul 2013 Link to this post

    It seems that you are not even logged in. Did you sign in?
  3. Answer
    Steve
    Admin
    Steve avatar
    10941 posts

    Posted 15 Jul 2013 Link to this post

    Hello Yanko,

    Did you try restarting Graphite? If you end up with the same blank screen, try the following procedure:

    1. Delete all contents in the  %localappdata%\Telerik\BlackDragon\Cache folder.
    2. Re-install/re-run Graphite.
    If the problem persists, please send us the following logs:
    • attach files from %LOCALAPPDATA%\Telerik\BlackDragon\Logs folder
    • logs from FiddlerCap (with the Decrypt HTTPS Traffic option enabled). Start it before launching Graphite and save the HTTP requests Graphite performs to disk. Zip and send those our way.

    Regards,
    Steve
    Telerik

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  4. Yanko
    Yanko avatar
    3 posts
    Member since:
    Jul 2013

    Posted 15 Jul 2013 Link to this post

    I did this 
    1. Delete all contents in the  %localappdata%\Telerik\BlackDragon\Cache folder.
    2. Re-install/re-run Graphite.
      same story 
      How to send the files ?
  5. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 16 Jul 2013 Link to this post

    Hi Yanko,

    Text files/logs can be attached to the forums directly, for zip files - upload it to a free file sharing server and provide the link here.

    Regards,
    Steve
    Telerik

    Do you enjoy Icenium? Vote for it as your favorite new product here (use short code H048S).
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
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  6. Yanko
    Yanko avatar
    3 posts
    Member since:
    Jul 2013

    Posted 16 Jul 2013 Link to this post

    Hi this is the zip file http://www.fileconvoy.com/dfl.php?id=gc0ea002a318f6b05999330634bb1927b6dd97a819 
    and logs 
    http://www.fileconvoy.com/dfl.php?id=g97dd819e8fac21da99933063524991c331c355fce
  7. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 18 Jul 2013 Link to this post

    Hello Yanko,

    Just to be thorough, please disable your firewall and antivirus before you start Graphite and check the Fiddler and Graphite logs again. Go through the Windows Event Viewer for any logs that might indicate a problem with Graphite and if there are any, please export them and provide a link. Before you start Graphite, try the following steps:

    • Make sure Graphite is not running.
    • Navigate to %LocalAppData%\Telerik\BlackDragon and delete IceCookie.bin
    • Start Graphite
    If the problem persists, try the following procedure to cleanup Graphite's installation:
    1. Close all Icenium Graphite instances. Open the Task Manager and make sure that there are no running processes with the name Icenium.Graphite.exe. If there is - kill it.
    2. Uninstall Graphite.
    3. Delete all contents in the %localappdata%\Temp\IceDeviceSimulator folder.
    4. Delete all contents in the  %localappdata%\Telerik\BlackDragon\ folder.
    5. Delete all contents in the  %localappdata%\Apps\2.0 folder.
    6. Re-install Graphite.
    Also in order to continue your evaluation while we figure out the culprit, you can use our browser based client Mist.

    Regards,
    Steve
    Telerik

    Do you enjoy Icenium? Vote for it as your favorite new product here (use short code H048S).
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Share feedback and vote for features on our Feedback Portal.
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