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Icenium Graphite not working after update

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Rahat
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Rahat asked on 14 Feb 2013, 09:07 AM
Hi,

I had Icenium Graphite working fine inside our organizaton's network to test Mobile App with a local back end server.

After the recent update, the Graphite does not starts even after re-installing it several times on several machines.

It starts the Graphite Application but does not load the Log In Providers and we cannot proceed further. Our project is in standstill, please help us to resolve this issue.

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Jordan
Telerik team
answered on 14 Feb 2013, 09:39 AM
Hello Rahat,

We deeply sorry for your troubles! Temporary please fallback to Icenium Mist (https://app.icenium.com/Mist) if it works in your environment.
Your projects and configuration will be same if you you use the same login provider.

Can you try this:
1. Clear content of this folder: %localappdata%\Telerik\BlackDragon\Cache
2. Restart graphite.

Also can you email us at support {at} icenium.com this info to help us investigate the issue.
1. Zip with last day logs from this folder: %localappdata%\Telerik\BlackDragon\Logs
2. Send us Fiddler log if you familiar with that tool (Or just use simplified version FiddlerCap)

Kind regards,
Jordan
the Telerik team

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Yavor Georgiev
Telerik team
answered on 21 Feb 2013, 02:07 PM
Hello Rahat,

 Thank you for sending us the logs. It seems that Graphite hasn't updated properly. Could you please try uninstalling it and reinstalling manually?

Greetings,
Yavor Georgiev
the Telerik team

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Rahat
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answered on 21 Feb 2013, 02:20 PM
I have tried re-installing it multiple times. But the problem persists, I am not able to see the Log-In authentication providers.
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Yavor Georgiev
Telerik team
answered on 21 Feb 2013, 02:43 PM
Hi Rahat,

 Does the log keep showing the same message?

All the best,
Yavor Georgiev
the Telerik team

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Rahat
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answered on 21 Feb 2013, 02:47 PM
The log shows the below given message every time, even after re-installing

[2013-02-21 19-51-02-81] Log (Exception,High): System.AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread. ---> System.AggregateException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ---> System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: NotAcceptable
   at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   --- End of inner exception stack trace ---
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
   at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<ExecuteQueryAsync>b__3(IAsyncResult asyncResult)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<>c__DisplayClass1.<ExecuteQuery>b__0(Task`1 t)
   at System.Threading.Tasks.ContinuationResultTaskFromResultTask`2.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at Telerik.BlackDragon.Client.Extensibility.ExtensionsController.LoadExtensions(Task`1 task)
   at Telerik.BlackDragon.Client.Extensibility.ExtensionsController.<>c__DisplayClass3.<LoadExtensionsAsync>b__2(Task`1 t)
   at System.Threading.Tasks.ContinuationTaskFromResultTask`1.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
   --- End of inner exception stack trace ---
---> (Inner Exception #0) System.AggregateException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ---> System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: NotAcceptable
   at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   --- End of inner exception stack trace ---
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
   at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<ExecuteQueryAsync>b__3(IAsyncResult asyncResult)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<>c__DisplayClass1.<ExecuteQuery>b__0(Task`1 t)
   at System.Threading.Tasks.ContinuationResultTaskFromResultTask`2.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at Telerik.BlackDragon.Client.Extensibility.ExtensionsController.LoadExtensions(Task`1 task)
   at Telerik.BlackDragon.Client.Extensibility.ExtensionsController.<>c__DisplayClass3.<LoadExtensionsAsync>b__2(Task`1 t)
   at System.Threading.Tasks.ContinuationTaskFromResultTask`1.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
---> (Inner Exception #0) System.AggregateException: One or more errors occurred. ---> System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: NotAcceptable
   at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   --- End of inner exception stack trace ---
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
   at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<ExecuteQueryAsync>b__3(IAsyncResult asyncResult)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<>c__DisplayClass1.<ExecuteQuery>b__0(Task`1 t)
   at System.Threading.Tasks.ContinuationResultTaskFromResultTask`2.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
---> (Inner Exception #0) System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: NotAcceptable
   at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   --- End of inner exception stack trace ---
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
   at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<ExecuteQueryAsync>b__3(IAsyncResult asyncResult)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)<---
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Yavor Georgiev
Telerik team
answered on 21 Feb 2013, 03:11 PM
Hi Rahat,

 Please try the following:
  1. Launch Graphite
  2. Open Task Manager, locate Icenium.Graphite.exe in the Processes tab, right-click and choose Open File Location.
  3. Uninstall Graphite from Control Panel > Programs and Features > Add/Remove Programs.
  4. Delete the folder opened in Step 2.
  5. Install Graphite again.

All the best,
Yavor Georgiev
the Telerik team

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Rahat
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answered on 21 Feb 2013, 03:19 PM
I have tried the steps mentioned by you 2 times but the problem persists.
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Yavor Georgiev
Telerik team
answered on 21 Feb 2013, 03:47 PM
Hello Rahat,

 It seems that your company has an internal caching proxy setup that still serves the old Icenium Graphite installer from 12/18/2012.

 I'll email you the details separately.

Regards,
Yavor Georgiev
the Telerik team

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Allan
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answered on 19 Mar 2013, 04:14 PM
Hi Yavor,

I'm having the same issue. Tried all of the steps above although I have pretty much nothing in my logs apart from...
[2013-03-20 00-12-38-58] Log (Info,None): Version 2013.1.319.1. Deployment location https://app.icenium.com.

Graphite just hangs when I open it :(

Kind regards,
Allan Oliveira
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Steve
Telerik team
answered on 19 Mar 2013, 05:18 PM
Hello Allan,

Please send us an email at support {at} icenium.com with the following info:

  1. A Zip archive with logs from today from the %localappdata%\Telerik\BlackDragon\Logs folder (if there are any).
  2. Send us log from Fiddler log (or from simplified version FiddlerCap)

Greetings,
Steve
the Telerik team

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Allan
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answered on 21 Mar 2013, 01:00 PM
Sent. Thanks.
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Steve
Telerik team
answered on 21 Mar 2013, 01:20 PM
Hello Allan,

Judging by the error in one of the logs you've sent, namely:

System.MissingMethodException: Method not found: 'Boolean System.Net.Http.Headers.HttpHeaders.TryAddWithoutValidation(System.String, System.Collections.Generic.IEnumerable`1<System.String>)'.

we suspect you have a beta/prerelease version of .NET 4.5 or/and Web API. Uninstalling those or installing their final counterparts should resolve the problem and Graphite should start as expected.

Regards,
Steve
the Telerik team

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Allan
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answered on 22 Mar 2013, 09:20 AM
Hi Steve,

Thank you for looking into it. I uninstalled the MVC4 bundle which would've been a pretty early version as you say. Did a visual studio update too and graphite is working well again.

Thanks again,
Allan
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rahmouni
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answered on 22 Mar 2013, 10:56 AM
i have the same issue icenium graphite not working but after deny an update .
i opened iceinum as usuly a new version is available please update! message show i click no icenium open but not getting login page i close it and restart to update but the update message doent prompt again and iceium stop working even after a reboot i still cant update or make it working i will try some trick posted in this tread and i will forward you !

Thank you!
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Rahat
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Jordan
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Yavor Georgiev
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Rahat
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Allan
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Steve
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rahmouni
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