Icenium Graphite not working after update

15 posts, 0 answers
  1. Rahat
    Rahat avatar
    7 posts
    Member since:
    Feb 2013

    Posted 14 Feb 2013 Link to this post

    Hi,

    I had Icenium Graphite working fine inside our organizaton's network to test Mobile App with a local back end server.

    After the recent update, the Graphite does not starts even after re-installing it several times on several machines.

    It starts the Graphite Application but does not load the Log In Providers and we cannot proceed further. Our project is in standstill, please help us to resolve this issue.
  2. Jordan
    Admin
    Jordan avatar
    197 posts

    Posted 14 Feb 2013 Link to this post

    Hello Rahat,

    We deeply sorry for your troubles! Temporary please fallback to Icenium Mist (https://app.icenium.com/Mist) if it works in your environment.
    Your projects and configuration will be same if you you use the same login provider.

    Can you try this:
    1. Clear content of this folder: %localappdata%\Telerik\BlackDragon\Cache
    2. Restart graphite.

    Also can you email us at support {at} icenium.com this info to help us investigate the issue.
    1. Zip with last day logs from this folder: %localappdata%\Telerik\BlackDragon\Logs
    2. Send us Fiddler log if you familiar with that tool (Or just use simplified version FiddlerCap)

    Kind regards,
    Jordan
    the Telerik team

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  3. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 21 Feb 2013 Link to this post

    Hello Rahat,

     Thank you for sending us the logs. It seems that Graphite hasn't updated properly. Could you please try uninstalling it and reinstalling manually?

    Greetings,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
  4. Rahat
    Rahat avatar
    7 posts
    Member since:
    Feb 2013

    Posted 21 Feb 2013 Link to this post

    I have tried re-installing it multiple times. But the problem persists, I am not able to see the Log-In authentication providers.
  5. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 21 Feb 2013 Link to this post

    Hi Rahat,

     Does the log keep showing the same message?

    All the best,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
  6. Rahat
    Rahat avatar
    7 posts
    Member since:
    Feb 2013

    Posted 21 Feb 2013 Link to this post

    The log shows the below given message every time, even after re-installing

    [2013-02-21 19-51-02-81] Log (Exception,High): System.AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread. ---> System.AggregateException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ---> System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: NotAcceptable
       at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
       at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
       --- End of inner exception stack trace ---
       at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
       at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
       at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
       at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<ExecuteQueryAsync>b__3(IAsyncResult asyncResult)
       at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
       --- End of inner exception stack trace ---
       at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
       at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
       at System.Threading.Tasks.Task`1.get_Result()
       at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<>c__DisplayClass1.<ExecuteQuery>b__0(Task`1 t)
       at System.Threading.Tasks.ContinuationResultTaskFromResultTask`2.InnerInvoke()
       at System.Threading.Tasks.Task.Execute()
       --- End of inner exception stack trace ---
       at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
       at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
       at System.Threading.Tasks.Task`1.get_Result()
       at Telerik.BlackDragon.Client.Extensibility.ExtensionsController.LoadExtensions(Task`1 task)
       at Telerik.BlackDragon.Client.Extensibility.ExtensionsController.<>c__DisplayClass3.<LoadExtensionsAsync>b__2(Task`1 t)
       at System.Threading.Tasks.ContinuationTaskFromResultTask`1.InnerInvoke()
       at System.Threading.Tasks.Task.Execute()
       --- End of inner exception stack trace ---
    ---> (Inner Exception #0) System.AggregateException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ---> System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: NotAcceptable
       at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
       at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
       --- End of inner exception stack trace ---
       at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
       at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
       at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
       at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<ExecuteQueryAsync>b__3(IAsyncResult asyncResult)
       at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
       --- End of inner exception stack trace ---
       at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
       at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
       at System.Threading.Tasks.Task`1.get_Result()
       at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<>c__DisplayClass1.<ExecuteQuery>b__0(Task`1 t)
       at System.Threading.Tasks.ContinuationResultTaskFromResultTask`2.InnerInvoke()
       at System.Threading.Tasks.Task.Execute()
       --- End of inner exception stack trace ---
       at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
       at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
       at System.Threading.Tasks.Task`1.get_Result()
       at Telerik.BlackDragon.Client.Extensibility.ExtensionsController.LoadExtensions(Task`1 task)
       at Telerik.BlackDragon.Client.Extensibility.ExtensionsController.<>c__DisplayClass3.<LoadExtensionsAsync>b__2(Task`1 t)
       at System.Threading.Tasks.ContinuationTaskFromResultTask`1.InnerInvoke()
       at System.Threading.Tasks.Task.Execute()
    ---> (Inner Exception #0) System.AggregateException: One or more errors occurred. ---> System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: NotAcceptable
       at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
       at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
       --- End of inner exception stack trace ---
       at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
       at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
       at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
       at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<ExecuteQueryAsync>b__3(IAsyncResult asyncResult)
       at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
       --- End of inner exception stack trace ---
       at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
       at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
       at System.Threading.Tasks.Task`1.get_Result()
       at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<>c__DisplayClass1.<ExecuteQuery>b__0(Task`1 t)
       at System.Threading.Tasks.ContinuationResultTaskFromResultTask`2.InnerInvoke()
       at System.Threading.Tasks.Task.Execute()
    ---> (Inner Exception #0) System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: NotAcceptable
       at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
       at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
       --- End of inner exception stack trace ---
       at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
       at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
       at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
       at Telerik.BlackDragon.Client.Extensibility.RemoteExtensionsRepository.RemoteExtensionRepository.<ExecuteQueryAsync>b__3(IAsyncResult asyncResult)
       at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)<---
    <---
    <---
  7. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 21 Feb 2013 Link to this post

    Hi Rahat,

     Please try the following:
    1. Launch Graphite
    2. Open Task Manager, locate Icenium.Graphite.exe in the Processes tab, right-click and choose Open File Location.
    3. Uninstall Graphite from Control Panel > Programs and Features > Add/Remove Programs.
    4. Delete the folder opened in Step 2.
    5. Install Graphite again.

    All the best,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
  8. Rahat
    Rahat avatar
    7 posts
    Member since:
    Feb 2013

    Posted 21 Feb 2013 Link to this post

    I have tried the steps mentioned by you 2 times but the problem persists.
  9. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 21 Feb 2013 Link to this post

    Hello Rahat,

     It seems that your company has an internal caching proxy setup that still serves the old Icenium Graphite installer from 12/18/2012.

     I'll email you the details separately.

    Regards,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
  10. Allan
    Allan avatar
    3 posts
    Member since:
    Mar 2013

    Posted 19 Mar 2013 Link to this post

    Hi Yavor,

    I'm having the same issue. Tried all of the steps above although I have pretty much nothing in my logs apart from...
    [2013-03-20 00-12-38-58] Log (Info,None): Version 2013.1.319.1. Deployment location https://app.icenium.com.

    Graphite just hangs when I open it :(

    Kind regards,
    Allan Oliveira
  11. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 19 Mar 2013 Link to this post

    Hello Allan,

    Please send us an email at support {at} icenium.com with the following info:

    1. A Zip archive with logs from today from the %localappdata%\Telerik\BlackDragon\Logs folder (if there are any).
    2. Send us log from Fiddler log (or from simplified version FiddlerCap)

    Greetings,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
  12. Allan
    Allan avatar
    3 posts
    Member since:
    Mar 2013

    Posted 21 Mar 2013 Link to this post

    Sent. Thanks.
  13. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 21 Mar 2013 Link to this post

    Hello Allan,

    Judging by the error in one of the logs you've sent, namely:

    System.MissingMethodException: Method not found: 'Boolean System.Net.Http.Headers.HttpHeaders.TryAddWithoutValidation(System.String, System.Collections.Generic.IEnumerable`1<System.String>)'.

    we suspect you have a beta/prerelease version of .NET 4.5 or/and Web API. Uninstalling those or installing their final counterparts should resolve the problem and Graphite should start as expected.

    Regards,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
  14. Allan
    Allan avatar
    3 posts
    Member since:
    Mar 2013

    Posted 22 Mar 2013 Link to this post

    Hi Steve,

    Thank you for looking into it. I uninstalled the MVC4 bundle which would've been a pretty early version as you say. Did a visual studio update too and graphite is working well again.

    Thanks again,
    Allan
  15. rahmouni
    rahmouni avatar
    8 posts
    Member since:
    Jan 2013

    Posted 22 Mar 2013 Link to this post

    i have the same issue icenium graphite not working but after deny an update .
    i opened iceinum as usuly a new version is available please update! message show i click no icenium open but not getting login page i close it and restart to update but the update message doent prompt again and iceium stop working even after a reboot i still cant update or make it working i will try some trick posted in this tread and i will forward you !

    Thank you!
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