Icenium Graphite doesn't show the login area

10 posts, 0 answers
  1. Ion
    Ion avatar
    4 posts
    Member since:
    Jan 2013

    Posted 26 Mar 2013 Link to this post

    Hello!
    I have been experimenting with Icenium Graphite and it worked pretty well until today. I can still log in fine with Mist, but with Graphite I am not getting the log in area anymore. My log in is iduican@hotmail.com. Uninstalling and re-installing the IDE did not make any difference. 

    Appreciate any help on this matter.
    Thanks,
    Ion




  2. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 27 Mar 2013 Link to this post

    Hello Ion,

    Try the following:
    • Clear content of %localappdata%\Telerik\BlackDragon\Cache folder.
    • Restart Graphite.
    If that does not make any difference, try the following:
    1. Launch Graphite
    2. Open Task Manager, locate Icenium.Graphite.exe in the Processes tab, right-click and choose Open File Location
    3. Uninstall Graphite from Control Panel > Programs and Features > Add/Remove Programs.
    4. Delete the folder opened in Step 2.
    5. Install Graphite again.

    If the problem persists, we're going to need some more information in order to diagnose the problem. Could you please run FiddlerCap (with the Decrypt HTTPS Traffic option enabled) before launching Graphite? This is a tool that will intercept the HTTP requests Graphite performs and give you the option to save them to disk. We will need the FiddlerCap capture and the Graphite logs located in %LocalAppData%\Telerik\BlackDragon\Logs. You can upload the logs at some free file hosting provider and give us the link or send them at our email support at icenium dot com.

    We apologize for any inconveniences caused and thank you for your understanding and cooperation.

    All the best,
    Steve
    the Telerik team

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  3. Ion
    Ion avatar
    4 posts
    Member since:
    Jan 2013

    Posted 28 Mar 2013 Link to this post

    Thank you, Steve! Clearing the cache folder solved the problem this time. Appreciate your help!
  4. Ion
    Ion avatar
    4 posts
    Member since:
    Jan 2013

    Posted 02 Apr 2013 Link to this post

    Hi Steve,
    I got the same problem again... I was asked to download the latest version, which I did, and after the install I got the same window with the missing log in area... What's going on? I cleared the cache folder like before but it did not help this time around.
    Is it something that you need to do on your end? This kind of interactions are very annoying and  it may be a decision breaker when you start charging for your services. Please let me know what needs to be done to fix the problem.
    Thanks,
    Ion
  5. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 03 Apr 2013 Link to this post

    Hi Ion,

    First of all we want to apologize for this unpleasant situation.

    It is really weird that you've just received the updated version, because we have not released anything since the 1.3 release on March 19th.

    In order to investigate your problem we would need the FiddlerCap capture and the Graphite logs located in %LocalAppData%\Telerik\BlackDragon\Logs. You can upload the logs at some free file hosting provider and give us the link or send them at our email support at icenium dot com.

    In the meantime you can log-in to Mist with the same login provider (or providers that have same email associated with them) and continue your development process.

    Regards,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
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  6. Ion
    Ion avatar
    4 posts
    Member since:
    Jan 2013

    Posted 03 Apr 2013 Link to this post

    Hi Steve,

    Without doing anything, when I opened Graphite again the next day, I got the prompt if I wanted to download a newer version. After the install, everything was fine again. I will let you know if I run into this issue again. Mist if fine, but due to the CORS issues I prefer to use Graphite.

    Thanks for your help!

    Ion
  7. Bubacarr
    Bubacarr avatar
    4 posts
    Member since:
    Aug 2011

    Posted 18 Apr 2013 Link to this post

    I am seeing the same issue after installing Graphite for the first time. I've tried the troubleshooting tips here but nothing is working for me.
  8. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 19 Apr 2013 Link to this post

    Hello Bubacarr,

    As suggested in earlier post, please run FiddlerCap (with the Decrypt HTTPS Traffic option enabled) before launching Graphite and save the HTTP requests Graphite performs to disk. We will need the FiddlerCap capture and the Graphite logs located in %LocalAppData%\Telerik\BlackDragon\Logs. You can upload the logs at some free file hosting provider and give us the link or send them at our email support at icenium dot com.

    Kind regards,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Kendo UI Dojo.
  9. Bubacarr
    Bubacarr avatar
    4 posts
    Member since:
    Aug 2011

    Posted 19 Apr 2013 Link to this post

    Hi Steve, I just sent the logs to your support email. Thanks
  10. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 19 Apr 2013 Link to this post

    Hi Bubacarr,

    Both Fiddler and Graphite logs show problem connecting to our CDN provider and judging by the error, it seems like a proxy problem. If you're using proxy or a caching device, make sure all calls to *.icenium.com are allowed.

    Kind regards,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Kendo UI Dojo.
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