Hyperlink in PDFViewer from Memory Stream

[Angie]

I upgraded to Q2 2012 SP1 to take advantage of the new features with the PDF viewer.  After the upgrade, I am having trouble getting hyperlinks to work with a memory stream.  When I click the Open button and select a document, the hyperlinks work as expected.  When I bind the viewer from a memory stream, the hyperlinks do not work.  The memory stream is initialized with a byte array of a document stored in the database.  When I manually open a document for the viewer, I am using the same document used to as the byte array. Also, the document I am opening manually was created from the byte array. 

<fixed:PdfDocumentSourceValueConverter x:Key="PdfDocumentSourceValueConverter" />

<telerik:RadPdfViewer DocumentSource="{Binding DocStream, Converter={StaticResource PdfDocumentSourceValueConverter}}" />

Is this a limitation of using a memory stream or the PdfDocumentSourceValueConverter? 

Is this a limitation of using a memory stream or the PdfDocumentSourceValueConverter? 

[Kammen]

Hi Angie,

We have tried to reproduce this issue, but everything seems to work as expected.

Is it possible to open a support ticket with working demo that reproduces this issue in order to investigate the problem and try to find the solution that best fits your needs?

Looking forward to your reply.

Kind regards,
Kammen
the Telerik team

[Angie]

Yes, I will do that shortly.  Thanks for your response. 

[Mulham]

Hello,
I have the same problem with PDFViewer control (2013-Q1-SP1). When you try to open a pdf document through code, then the hyperlinks won't work. If you try to open the document from the toolbar button, using the built-in command, then everything works fine. How do we solve this?
You can actually try that on your sample applications. If you try to open a pdf document with hyperlinks using "First Look" or "Thumbnails" samples then the hyperlinks are there and do work just fine. But They won't work in "RadBook Integration" or any other application that uses a custom code to perform the open operation.

Help please :)

[Kammen]

Hi Mulham,
We have tried to reproduce this issue, but everything works as expected. Could you open a support ticket and send us sample project that illustrates this issue?

Note that FixedDocumentViewerSinglePagePresenter (that is used in RadBook integration) does not support selection, hyperlinks, etc and this is the reason links are not working in RadBook Intergration demo.

Regards,
Kammen
Telerik

[Tony]

I have this same issue as well. Can this get addressed? I am having to research other viewers because of this bug.

It's disappointing that the only response Telerik gives is "We cannot reproduce this issue." Its obviously an issue since multiple people in the community are experiencing this bug.

[Kammen]

Hi Tony,

We agree that there is probably such a problem since there are several reports of the issue.

We have tried to reproduce it, but with no success. You can find attached one of the test projects that we used, and attempt to reproduce the problem there.

This said, unfortunately until we manage to reproduce the issue, there is no way to address it - i.e. fix the bug if there is such, suggest a different approach for showing the documents, etc.

If you can help us by sending a sample project that illustrates the behavior on your end, we will do our best to solve it as soon as possible. 

We are sorry for the inconvenience and we are looking forward to your reply.


Regards,
Kammen
Telerik