Html5 report viewer parameter area hide when click preview button

3 posts, 0 answers
  1. Henry
    Henry avatar
    4 posts
    Member since:
    Nov 2015

    Posted 16 Mar Link to this post

    Hi, we use web api call a report project library and show the report in html report view, I found a issue, sometimes when I click the preview button, the parameter area on the right will auto hide, if you click the top parameter area button, it will show again. I can't find the reason, it looks like happen sometimes. I have already update the report to 2016 SP1. How can I resolve this issue?
  2. Stef
    Admin
    Stef avatar
    3036 posts

    Posted 18 Mar Link to this post

    Hi Henry,

    Similar issue on initial loading of the viewer was present in previous versions due to the asynchronous loading of CSS files. Loading all required Telerik Kendo UI CSS files, the viewer's CSS file in the head of the page resolves the issue. Also the fix added in the latest releases of Telerik Reporting should handle the issue without additional settings.

    Inspect the page and any external CSS and JS files that may include rules, functionality that hides the DIV of the parameters' area.

    Since we are not aware of such problem in the latest releases, we will need a log file by Fiddler and a demo project that illustrates the problem. Include also details about the tested browsers.

    Regards,

    Stef
    Telerik
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  4. Henry
    Henry avatar
    4 posts
    Member since:
    Nov 2015

    Posted 20 Mar Link to this post

    I add the link css and javascript files as project local files, the issues don't show again, I think the issue is fixed. If web use link from other cdn website, the async loading may cause this issue.
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