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HP IE Add-Ons Kill RadDatePicker

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KlaatuMcGoo
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KlaatuMcGoo asked on 30 Oct 2008, 02:22 PM
There appears to be an incompatibility between several HP IE add-ons and the RadDatePicker (maybe others too, but the radPanelBar works just fine). 

The behavior varies from the pop-up calendar refusing to pop up at all, to the calendar popping up w/all dates grayed out.  Only two people (there are about 100 seats out there running my web app) have this problem and they can login to a neighbor's computer and it works great.  One of the cases they are 100% citrix, so they are all really running the same copy of IE --that is when I realized it had to be a different or corrupted profile.  Here is an excerpt from an e-mail from one of my customers:

There were four add-ons that apparently auto-installed themselves when I installed the software for the HP printer that is attached locally to Tracy’s PC.  He disabled those add-ons and everything works fine now.  Apparently they were conflicting in some way.  I thought maybe you could use the information to help figure out the similar issue you mentioned with another customer.

 

The add-ons were:

 

HP Clipbook – Browser Extension

HP Print Clips – Browser Helper Object

HP Print Enhancer – Browser Helper Object

HP Smart Select – Browser Extension

 

Of course, I don’t know which one caused the problem, but I don’t intend to re-enable any of them. 

We resolved the problem by unloading / disabling the add-ons, so I'm not asking for help.  I just thought you would want to know for other support cases and also maybe fix this incompatibility if there's something you can do on your end or by contacting HP.

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Pavel
Telerik team
answered on 31 Oct 2008, 01:17 PM
Hello James,

Thank you for sharing your findings with the community . We will investigate whether it is possible to solve the conflict between our controls and these add-ons. As a small token of gratitude for your involvement I have updated your Telerik points.

All the best,
Pavel
the Telerik team

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