Posting questions to our forums is a good way to get feedback from others in the community, but it doesn’t come with a guaranteed response from our staff like support tickets do. This is why I'd recommend using the support ticketing system (http://www.telerik.com/account/support-tickets/available-support-list.aspx
) to post your queries. This is the best way to reach our support staff - the support system assigns a response time for all of your questions, depending on your license and ensures that all questions will reach the respective developers, if needed.
You can examine our support plans here
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