Hello Thomas McHugh,
Thank you for writing.
We do not have a step-by-step tutorial for our HelpDesk application. However we have such a tutorial for all RadControls for WinForms. You can download it from this link
. Please note, that this tutorial contains some outdated information and it is currently in process of updating. Very soon we will release the updated version (in a matter of a few weeks).
Meanwhile, I can suggest to use mostly our online documentation
which is updated on weekly basis.
the Telerik team