Header not appearing in certain browsers

2 posts, 0 answers
  1. Derek
    Derek avatar
    118 posts
    Member since:
    Oct 2008

    Posted 20 Sep 2012 Link to this post

    We have a report that is being generated and shown in a RadWindow. One user reports that the header is not visible when the report appears (no visible 'x' to close the window). I've attached a partial screen shot (some information is blacked out). When I run the report it's fine, it's only one particular user who reports this.

    Any ideas?
  2. Marin Bratanov
    Marin Bratanov avatar
    3555 posts

    Posted 21 Sep 2012 Link to this post

    Hi Derek,

    Have you examined the following help article that treats this problem: http://www.telerik.com/help/aspnet-ajax/window-troubleshooting-missing-borders-titlebar-and-commands.html? Could you give the suggestions there a try and see if they help? Also, if the behavior is isolated to only one user  the issue may be localized there - browser settings, proxy server, internet connectivity, a firewall, etc. may be blocking some of the webresourecs (namely the image sprites).

    Marin Bratanov
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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