Have subscribed, but Graphite still on trial version

5 posts, 1 answers
  1. Stewart
    Stewart avatar
    37 posts
    Member since:
    Oct 2013

    Posted 30 Oct 2013 Link to this post

    Hello,

    One for the admins! I have been trialling Icenium Graphite for a few week. Last night, I purchased a developer subscription, which is fine and shows fine on my web account. However, when I opened Graphite on my laptop this morning, it is still warning me that my trial "expires in less than 2 days" and reports as "Icenium Ultimate Edition (trial)".

    I have a project that I have been working on that I do not want to lose. What do I do now?

    Stewart
  2. Iva Koevska
    Admin
    Iva Koevska avatar
    286 posts

    Posted 30 Oct 2013 Link to this post

    Hi Stewart,

    Please, log out of Graphite and log back in with your Telerik account with which you bought the subscription. Graphite should display the correct information about your account.

    When your trial expires, you do not lose your projects. Icenium preserves them in case you buy a subscription and want to continue your work. Even with an expired subscription, you can still export your project from the dashboard so that you can continue development even outside of Icenium. 

    Regards,
    Iva Koevska
    Telerik
    You've missed the Icenium Visual Studio Integration keynote? It has been recorded and posted here.
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
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  3. Stewart
    Stewart avatar
    37 posts
    Member since:
    Oct 2013

    Posted 30 Oct 2013 Link to this post

    Thank you Iva.

    Before I do that, how do I export my current project and re-import back into my other (subscribed) account as I don't want to have to start building it again, nor re-attaching the apple profiles, etc.

    Stewart
  4. Answer
    Iva Koevska
    Admin
    Iva Koevska avatar
    286 posts

    Posted 30 Oct 2013 Link to this post

    Hi Stewart,

    If for your Telerik account you're using the same email address as the one for your trial, you should have no trouble accessing your current projects. For example, if you're subscribed for the trial with a Gmail account which you're also using to access your Telerik account, you're already set.

    If this is not the case and there is no such association, you can pick any of these approaches to transfer your projects.


    Each of these approaches has its benefits or limitations. So, it's really up to you to decide how to go with this one. Again, whenever you log into Icenium with the email you used for your trial account, you will be able to export the project from the Dashboard. However, as soon as the trial expires, you will not be able to push it to a remote repository.
    Regards,
    Iva Koevska
    Telerik
    You've missed the Icenium Visual Studio Integration keynote? It has been recorded and posted here.
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Share feedback and vote for features on our Feedback Portal.
  5. Stewart
    Stewart avatar
    37 posts
    Member since:
    Oct 2013

    Posted 30 Oct 2013 Link to this post

    Thanks Iva, that sorted it. :)
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