1) Twice, I've been working and saving during a session, only to have graphite stall when when I tried to commit changes. When this happens, I force closed the app. When I restarted the app, not only did I discover that none of files had been committed, but also that all the work I had done that session was lost.
2) Sometimes when I start up Graphite, it loads, but none of my projects are listed under "All Projects." This has been happening consistently for the past half hour.
3) Sometimes, I am able to "open" one of my projects but the project explorer section is missing (i.e. none of the files in the project are listed so I can't do anything).
A few things to note:
1) I have a very solid cable connection and have had no internet connectivity issues. I have checked it each time I have experienced a Graphite connectivity issue. There is no problem with my internet connectivity.
2) I've opened up fiddler while trying to open Graphite (someone suggested that in another thread) but I saw nothing out of the ordinary.
I hope you can explain what is going on because losing hours of work is very disheartening.
11 Answers, 1 is accepted
We are very sorry about your whole experience and we want to get to the bottom of this problem. Can you please send us the Graphite log files to support [at] icenium.com? You can find those here:
C:\Users\[name]\AppData\Local\Telerik\BlackDragon\Logs
Thanks for your cooperation. It is greatly appreciated.
Regards,
Stefan Dobrev
the Icenium team
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I've sent those log files. I also wanted to add another strange error that I see on occasion when I try to open Graphite: My project opens and my files are visible, but Graphite says that there are 71 errors, all in kendo.mobile.min.js. Of course, I have never touched that file. I then close and reopen the project 2 minutes later and that file has no errors.
Best,
Don
I have carefully examined your logs and it seems you have hit a number of problems. Some of them have already been addressed, others been logged in our bug tracking system.
It seems that the most reoccurring issue (as you have observed as well) is that you are losing connection to our servers. Can you share more details about your work workflow? Are you developing from a notebook? Are you constantly connected?
Stefan Dobrev
the Telerik team
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I use a desktop computer with a wired connection to my router which is connected to my cable modem. The cable connection is very reliable. I rarely have connection problems and had no problems with any other internet-connected apps during the same period of time that I experienced the Graphite problems.
Maybe noteworthy is the fact that I leave Graphite open for hours at a time, sometimes all day. The most disconcerting part of all this is that I thought my work was being saved as I was working (I hit Ctrl-S very often), but apparently it wasn't. I'm assuming that is because Graphite had lost internet connectivity. However, there was no indication that it had (at least that I could see), so I kept right on working. If it had just told me that it had lost connection on the first Ctrl-S failure, it would have been a great improvement.
Best,
Don
Thanks for your explanation. We are going to setup a dedicated local environment on our end that will be used for tracking down of this problem. We will leave Graphite open for days and will occasionally connect/disconnect devices and save periodically. I will keep you posted about our progress.
Stefan Dobrev
the Telerik team
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I have some good news for you. After a lot of investigation we were able to isolate the issue and tracked it down. We have implemented a fix that will be available in the upcoming public update of Icenium.
Please give the new version a try (once available) and let us know how it will go for you.
-sdobrev
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Best,
Don
One of your problems relates to code completion in the editor and we will further investigate it.
The other one is an OutOfMemoryException which might cause the application state to get corrupted and thus resulting in data loss. Can you share more details about your hardware configuration and OS version you are using? What is your typical development workflow? Are you constantly using the simulator?
-sdobrev
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We will investigate a possible ways to mitigate such problems and provide a clear notification for the users that the project state can get corrupted and a restart might be required.
Guys, thanks for your feedback. It is greatly appreciated and this is what will make Icenium an awesome product.
-sdobrev
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