Graphite not loading

7 posts, 0 answers
  1. Hilary
    Hilary avatar
    4 posts
    Member since:
    Jan 2012

    Posted 04 Dec 2012 Link to this post

    I'm trying to run Graphite but I just get a splash screen and nothing else. Computer is Windows XP behind corporate proxy. Mist works ok.

    I suspect proxy issues. Is there anyway to configure the proxy in Graphite?
  2. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 05 Dec 2012 Link to this post

    Hello Hilary,

     Graphite should inherit whatever proxy settings there are in Control Panel > Internet Options. That is to say - if Mist running in Internet Explorer can connect to our backend, then so should Graphite.

     Could you please run Fiddler and then start Graphite? Do any failed requests to *.icenium.com or *.telerik.com appear in Fiddler's log? If so, can you please export the logs and send them to support [AT] icenium.com?

    Greetings,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
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  3. Hilary
    Hilary avatar
    4 posts
    Member since:
    Jan 2012

    Posted 07 Dec 2012 Link to this post

    Hi there,
    Thanks for the reply.

    I am getting a 407 error. "Proxy authentication required"

    Only get this error from behind my workplace proxy.
    Works ok from home :-)
  4. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 07 Dec 2012 Link to this post

    Hi Hilary,

     Proxies that require authentication seem to work a bit differently. Could you please try the following:
    1. Launch Graphite
    2. Launch Windows Task Manager
    3. In Task Manager's Processes tab locate Icenium.Graphite.exe, right click and choose Open file location
    4. Windows Explorer should open the folder Graphite is installed in
    5. Close Graphite
    6. Open the file Icenium.Graphite.exe.config which you can find in Graphite's installation folder
    7. Locate the line "<system.serviceModel>", which is around line number 45
    8. Just before it paste the following:
      <system.net>
        <defaultProxy enabled="true" useDefaultCredentials="true">
          <proxy usesystemdefault="True" />
        </defaultProxy>
      </system.net>
    9. Save the file and run Graphite again

     Please let me know if Graphite works ok for you now.

    Regards,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
  5. Hilary
    Hilary avatar
    4 posts
    Member since:
    Jan 2012

    Posted 09 Dec 2012 Link to this post

    Unfortunately that didn't work.

    I need something that will produce a dialog box asking for username/password from the default proxy.
  6. Hilary
    Hilary avatar
    4 posts
    Member since:
    Jan 2012

    Posted 09 Dec 2012 Link to this post

    BTW our OS is Win XP :-(
  7. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 10 Dec 2012 Link to this post

    Hello Hilary,

     I understand. I was hoping this solution would trick Windows into automatically inheriting your domain credentials for the proxy, but alas.

     I will log this in our backlog.

    All the best,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
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