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Graphite Installation Failed - Please help.

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David
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David asked on 15 Dec 2012, 03:06 AM
Please help.  I am trying to install Graphite on my Laptop (Win 7, Dual Core 1.83 Ghz,32bit, 1gb RAM, and plenty of HDD space. Downloaded install file names setup.exe.  Error message reads:C:\Users\David\Downloads\setup.exe is not a valid Win32 application.  I was very excited to use Graphite and am very disappointed.  Please Help/

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Jordan
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answered on 15 Dec 2012, 06:48 AM
Hi David,

Did you tried to download the setup one more time?

All the best,
Jordan
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David
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answered on 15 Dec 2012, 08:51 AM
Hi Jordan,

I did try several times. I appreciate any advice. I have a killer app idea Jordan and Hope to use Icenium Graphite to build it.

Thanks
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Jordan
Telerik team
answered on 15 Dec 2012, 11:42 AM
Hello Davig,

I really like appreciate your passion and I believe Icenium will be the tool to successfully accomplish your goal!

1. Let me know the size of setup.exe just in case?

2. Then lets try to download and start this:
click once application direct download link

I will be on limited connectivity this weekend, but if this workaround is not working for you we can setup a teamviewer session and troubleshot it in person on Monday.

P.S. Also the Icenium Mist in-browser web client is also an alternative option to get you started...

Regards,
Jordan
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C David
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answered on 15 Dec 2012, 01:44 PM
Hi Jordan,

The size of the install file was 9.8 kb, and was names Icenium.Graphite.Installation, as opposed to just setup.exe as before.  I seems to have worked, and I am so grateful for your prompt attention to my problem.  If this is what I have to look forward to I believe that I will be very happy with your product.  I am sure that I will need plenty of help, and I would be lucky to have your assistance.  Well, it's time for me to get started with Graphite.  Thank you again for your help.

David
c.dm3@live.com
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Jordan
Telerik team
answered on 17 Dec 2012, 07:12 AM
Hi David,

Glad to hear that all worked this way.

Looking forward to see what amazing apps you and other creative people will make with Icenium!

Greetings and Happy holidays,
Jordan
the Telerik team

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