Graphite fails to Authenticate on Windows 8

2 posts, 0 answers
  1. Al
    Al avatar
    4 posts
    Member since:
    Jan 2013

    Posted 07 Jun 2013 Link to this post

    I have Graphite installed and it will no longer authenticate, stating there is a network issue. I have tried to re-install the application. No success. I am able to use Mist and everything appears fine. I am afraid there has been an update to something in the GAC that has caused the issue. If a list of potential items in the GAC could be supplied I can check those. Please advise. Thanks.
  2. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 07 Jun 2013 Link to this post

    Hi Al,

    It sounds like Graphite did not update to the new version correctly. If restart/reinstall of Graphite does not help, then try clearing its cache:

    • Clear content of %localappdata%\Telerik\BlackDragon\Cache folder.
    • Start Graphite.
    If the suggestions above do not yield any result, execute the following steps in the order given:
    1. Uninstall Graphite.
    2. Navigate to %userprofile%\AppData\Local\Apps  (e.g. C:\users\Username\AppData\Local\Apps) and delete the 2.0 folder.
    3. Install and run Icenium Graphite.

    Regards,
    Steve
    Telerik

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