Graphite does not show my project files anymore

24 posts, 0 answers
  1. softwarea
    softwarea avatar
    77 posts
    Member since:
    Feb 2007

    Posted 28 Oct 2012 Link to this post

    Hi,

    I can't really tell what I have done, but all of a sudden Graphite does not show my project files anymore. 

    After starting Graphite I can select my project, but the Project Navigator stays empty.
    Also, the Run-Menu has only one item "On device", but it is disabled.

    I already re-installed Graphite, but to know success.

    The only good and calming thing is: everything looks fine in Mist. So, my source codes are still there. Puh...:-)

    Any ideas?

    Thx
    Ingmar 
  2. Jordan
    Admin
    Jordan avatar
    197 posts

    Posted 28 Oct 2012 Link to this post

    Hi Ingmar,

    To continue working with Graphite I will suggest to export your project from Mist -> Dashboard -> My Projects.
    1. While you hover over project list you will see small arrow button next to the project name.
    2. From the .zip file drag your files in new project.

    Can you share with us what connection you used when working with Graphite or anything else you may recall that may help us investigate that.
    Please do not delete the first project after creating new one so we can investigate what went wrong with it.

    Greetings,
    Jordan
    the Telerik team

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  3. softwarea
    softwarea avatar
    77 posts
    Member since:
    Feb 2007

    Posted 28 Oct 2012 Link to this post

    Hi Jordan,

    I'm really grateful for your fast support. Especially on a sunday evening. That's really great!

    Ok, I followed your suggestion and now have a (new) working project again in Graphite.

    For the "old" project, I really can't tell. I believe I might have deleted the app from my iPhone while it was hooked to my machine, but Graphite was closed. But I am really not sure. But I'm pretty sure I did something with my iPhone, because I had been working with Icenium for hours before and everything worked perfectly (running on device etc.).

    So, I am afraid, but I am really not a good help. For now I am just happy that I can continue working with Graphite instead of Mist again.

    Thanks again, Jordan

    Ingmar
  4. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 28 Oct 2012 Link to this post

    Hello Ingmar,

     It sounds like Graphite's local cache got corrupted. Please delete the %AppData%/Local/Telerik/BlackDragon folder and try again. If the problem persists, please compress and send us the Logs folder in BlackDragon at support [at] icenium.com.

    Greetings,
    Yavor Georgiev
    the Telerik team

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  5. softwarea
    softwarea avatar
    77 posts
    Member since:
    Feb 2007

    Posted 28 Oct 2012 Link to this post

    Hi Yavor,

    and thanks so much for your help as well. Shouldn't you guys enjoy your sunday evening? ;-)

    Here is what I did:

    1. I closed Graphite. 
    2. I deleted the BlackDragon folder as suggested.
    3. I opened Graphite again and picked the corrupted project.
    4. Still no files in the Project Navigator.

    So, I am going to send you my log files in a minute. Indeed he last log file reports an exception. Maybe this gives you an idea.

    Greetings
    Ingmar
  6. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 30 Oct 2012 Link to this post

    Hello Ingmar,

    Could you please tell me the name of the corrupted project so that I can try to load it locally and figure out what's wrong with it?

    All the best,
    Yavor Georgiev
    the Telerik team

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  7. softwarea
    softwarea avatar
    77 posts
    Member since:
    Feb 2007

    Posted 30 Oct 2012 Link to this post

    Hi Yavor,

    yes, sure. 

    The corrupted project is "CEOmobile".
    "CEOmobile2" is working.

    If you are finished reviewing, can you send me a short note, so I can delete the corrupted CEOmobile and rename CEOmobile2 to CEOMobile?

     Thank you very much!
    Ingmar
  8. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 30 Oct 2012 Link to this post

    Hi Ingmar,

     We have identified the issue with your project. If you like, I can fix it for you so that you can continue working with it. Otherwise, you can just delete it and keep working with your new project.

     However, be advised that renaming projects currently is not supported - you won't be able to rename your new project if you delete the old one.

    Regards,
    Yavor Georgiev
    the Telerik team

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  9. softwarea
    softwarea avatar
    77 posts
    Member since:
    Feb 2007

    Posted 30 Oct 2012 Link to this post

    Hi Yavor,

    I'm glad you figured it out. Maybe an issue that helps you guys to improve Graphite?

    Don't bother about the corrupted project though. I will delete it, create a new project with the same name and then transfer all sources from my working project. So, everything is fine!  

    Thank you very much for your help and effort!
    Ingmar
  10. Neven Dinev
    Admin
    Neven Dinev avatar
    16 posts

    Posted 02 Nov 2012 Link to this post

    Hi,

    Thanks for reporting this. Issue was logged for fixing in our bug tracking system.

    /Neven
  11. softwarea
    softwarea avatar
    77 posts
    Member since:
    Feb 2007

    Posted 02 Nov 2012 Link to this post

    Thanks Neven. Sounds good!
    Ingmar
  12. Dewet
    Dewet avatar
    11 posts
    Member since:
    Jan 2012

    Posted 26 Jun 2013 Link to this post

    Hi 

    I have the same issue. Even when I create a New Project NO FILES show up. 
    I have deleted the BLACKDRAGON folder uninstalled. Reinstalled. The project opened in MIST so I exported the Project. But even creating a new Project doesnt seem to work. So I cant add the exported project. 

    Please can you help me urgently. Thanks
  13. Nikola
    Admin
    Nikola avatar
    22 posts

    Posted 27 Jun 2013 Link to this post

    Hi Dewet,

    We need some more information in order to pinpoint the problem. Could you please run FiddlerCap (with the Decrypt HTTPS Traffic option enabled) before launching Graphite? This is a tool that will intercept the HTTP requests Graphite performs and give you the option to save them to disk. We will need the FiddlerCap capture and the Graphite logs located in %LocalAppData%\Telerik\BlackDragon\Logs.

    We apologize for the inconvenience this has caused you and thank you for your cooperation.

    Regards,
    Nikola
    Telerik

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  14. Dewet
    Dewet avatar
    11 posts
    Member since:
    Jan 2012

    Posted 27 Jun 2013 Link to this post

    Hi Nikola

    https://docs.google.com/file/d/0B1gZswjOaAFHbEJ4cTFRdHZCSjQ/edit?usp=sharing

    Here is the link for the Files. Could not attach to this post. 
    The selected file(s) cannot be attached because it may exceed the maximum attachment size (20 MB) or it is not from an allowed type (allowed: .gif, .jpg, .jpeg, .png, .txt).

    Even after renaming to .txt. 
    Let me know if you have trouble accessing the files.


    Regards,
    De Wet
  15. Nikola
    Admin
    Nikola avatar
    22 posts

    Posted 28 Jun 2013 Link to this post

    Hi De Wet,

    It seems that your proxy is exhibiting an unusual behavior and is blocking Graphite from downloading some of its components. While we investigate the issue further, as a temporary workaround, could you try disabling your proxy and checking if you can access your project files?

    Regards,
    Nikola
    Telerik

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  16. Dewet
    Dewet avatar
    11 posts
    Member since:
    Jan 2012

    Posted 28 Jun 2013 Link to this post

    Hi Nikola

    This seems to work. Strange that I can get the projects but not open them when under proxy.  
    But let me know if you found something else. 

    Thanks
    De Wet
  17. Dewet
    Dewet avatar
    11 posts
    Member since:
    Jan 2012

    Posted 28 Jun 2013 Link to this post

    Hi Nikola

    This worked. Thanks.
    But please let me know if you find anything else.

    Regards,
    De Wet
  18. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 02 Jul 2013 Link to this post

    Hi Dewet,

     We need a bit more information about your network environment. Could you please tell me what proxy software you're using and how it's configured - are you behind a corporate proxy and is it configured under Control Panel > Internet Options > Connections > Lan Settings > Proxy Server?

    Regards,
    Yavor Georgiev
    Telerik

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  19. Dewet
    Dewet avatar
    11 posts
    Member since:
    Jan 2012

    Posted 02 Jul 2013 Link to this post

    Hi Yavor    

    Yes we are behind a Corporate Proxy configured under the Mentioned location.
    Regards,

    De Wet
  20. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 02 Jul 2013 Link to this post

    Hello,

     Can you please tell me if your proxy authenticates users against Active Directory?

    Regards,
    Yavor Georgiev
    Telerik

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  21. Dewet
    Dewet avatar
    11 posts
    Member since:
    Jan 2012

    Posted 02 Jul 2013 Link to this post

    Hi

    Yes it does..

    Regards,
  22. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 02 Jul 2013 Link to this post

    Hi,

     Has Graphite worked previously under the same conditions?

     We now know almost everything we need in order to diagnose and possibly remedy this issue. Thank you for your assistance.

    Regards,
    Yavor Georgiev
    Telerik

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  23. Dewet
    Dewet avatar
    11 posts
    Member since:
    Jan 2012

    Posted 02 Jul 2013 Link to this post

    Hi

    Yes , I was under these settings the first day I started using Icenium and it was working fine. And then just all of a sudden it stopped working. I get the list of projects that I have created , but when I open them nothing appears.

    There was an update in the meantime , but not sure if something was affected by the update.
  24. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 11 Jul 2013 Link to this post

    Hi,

     We've tried to replicate your network environment as best as we could - we deployed a Forefront server that authenticates against an AD domain and tried to run Graphite on a machine joined to the same domain. In our tests Graphite successfully impersonated the domain user and got through the proxy.

     But if Graphite isn't able to impersonate the current user, you should get an authentication popup asking for credentials for the proxy.

     Can you please go to Control Panel > Windows Vault and see if you have any credentials there under the IceniumGraphite_* key? If so, please delete them and try again.

    Regards,
    Yavor Georgiev
    Telerik

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