Graphic keeps crashing

9 posts, 0 answers
  1. Joseph Roberts
    Joseph Roberts avatar
    47 posts
    Member since:
    Jul 2004

    Posted 04 Apr 2013 Link to this post

    Today, and so far only today, my Graphite program has crashed 3 times.  At the time of the crashing I'm not doing anything with the program itself.  The last time I was editing a web service in Visual Studio when suddenly it crashed on me.  

    There are two event log entries and the are as follows...

    Faulting application name: Icenium.Graphite.exe, version: 2013.1.319.1, time stamp: 0x5148233f
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
    Exception code: 0xe0434352
    Fault offset: 0x0000c41f
    Faulting process id: 0x6cc
    Faulting application start time: 0x01ce3140abe0e273
    Faulting application path: C:\Users\jroberts\AppData\Local\Apps\2.0\3V5PDYZ6.Q7C\9NLWB2AK.7MM\icen..tion_1dcf05cf98ac3011_07dd.0001_040f0c87062b5224\Icenium.Graphite.exe
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: c25e0897-9d35-11e2-b053-001b21a80799

    Application: Icenium.Graphite.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AggregateException
    Stack:

    Server stack trace: 
       at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
       at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
       at System.Threading.Tasks.Task`1.get_Result()
       at Telerik.BlackDragon.Client.Mobile.iOS.PairRecordProvider.GetPublicKey(IDevice device)
       at Telerik.BlackDragon.Client.Mobile.iOS.PairRecordProvider.PopulatePairRecord(UsbmuxDevice usbDevice, PairRecord pairRecord)
       at Telerik.BlackDragon.Client.Mobile.iOS.PairRecordProvider.ProvidePairRecordForDevice(IDevice device)
       at Telerik.BlackDragon.Client.Mobile.iOS.UsbDeviceDiscovery.OnListenerDeviceFound(UsbmuxDevice device)
       at iMobileDeviceSharp.Discovery.USB.UsbmuxDeviceListener.RaiseOnDeviceFound(UsbmuxDevice device)
       at iMobileDeviceSharp.Discovery.USB.UsbmuxDeviceListener.AddDevice(Int64 deviceId, UsbmuxDevice device)
       at iMobileDeviceSharp.Discovery.USB.UsbmuxDeviceListener.ProcessResponse(PListDict dictionary)
       at iMobileDeviceSharp.Discovery.USB.UsbmuxDeviceListener.<ListenForDevice>d__5.MoveNext()
       at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<ThrowAsync>b__1(System.Object)
       at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()


  2. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 04 Apr 2013 Link to this post

    Hello Joseph,

     Looking at the stack trace, it seems that Graphite has detected an iOS device and has attempted to pair with it, but failed unexpectedly. Could you please tell me if you connected any iOS devices at the time - what kind of device, what OS version, for how long, etc.?

     If you open Graphite, load a project and then connect your device, does it show up in the devices pane, or does Graphite crash?

    Kind regards,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
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  3. Joseph Roberts
    Joseph Roberts avatar
    47 posts
    Member since:
    Jul 2004

    Posted 04 Apr 2013 Link to this post

    I have had my ipad 4 (ios 6) connected all day to my windows 7 64 bit machine.  It shows up as it should under graphite.  It has crashed on me atleast 4 or 5 more times today. 

    Thanks

    Joe
  4. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 04 Apr 2013 Link to this post

    Hello Joseph,

     Try the following:
    1. Disconnect your iPad.
    2. Run Graphite and open a project.
    3. Go to User Options > Mobile > iOS (expand) > iOS Pairing.
    4. Click Reset and close the Options window.

     After this could you please connect your iPad and leave Graphite running? Please let me know if Graphite crashes again and see if you can dig up the error from the event log.

    Kind regards,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Kendo UI Dojo.
  5. Joseph Roberts
    Joseph Roberts avatar
    47 posts
    Member since:
    Jul 2004

    Posted 04 Apr 2013 Link to this post

    Ok, attempt number one had me disconnect my device, and get distracted and never clear the settings and crashed (with no device connected).  I then restarted the whole process as you spelled out, and after some time it crashed again.  It has probably crashed somewhere around 10 times today.  Very annoying.   Here is the event log.  The log for both connected and disconnected is the same. 

    Application: Icenium.Graphite.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AggregateException
    Stack:
    Server stack trace:
    at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
    at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
    at System.Threading.Tasks.Task`1.get_Result()
    at Telerik.BlackDragon.Client.Mobile.iOS.PairRecordProvider.GetPublicKey(IDevice device)
    at Telerik.BlackDragon.Client.Mobile.iOS.PairRecordProvider.PopulatePairRecord(UsbmuxDevice usbDevice, PairRecord pairRecord)
    at Telerik.BlackDragon.Client.Mobile.iOS.PairRecordProvider.ProvidePairRecordForDevice(IDevice device)
    at Telerik.BlackDragon.Client.Mobile.iOS.UsbDeviceDiscovery.OnListenerDeviceFound(UsbmuxDevice device)
    at iMobileDeviceSharp.Discovery.USB.UsbmuxDeviceListener.RaiseOnDeviceFound(UsbmuxDevice device)
    at iMobileDeviceSharp.Discovery.USB.UsbmuxDeviceListener.AddDevice(Int64 deviceId, UsbmuxDevice device)
    at iMobileDeviceSharp.Discovery.USB.UsbmuxDeviceListener.ProcessResponse(PListDict dictionary)
    at iMobileDeviceSharp.Discovery.USB.UsbmuxDeviceListener.<ListenForDevice>d__5.MoveNext()
    at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<ThrowAsync>b__1(System.Object)
    at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
  6. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 05 Apr 2013 Link to this post

    Hello Joseph,

    Try the following:
    • Clear content of %localappdata%\Telerik\BlackDragon\Cache folder.
    • Restart Graphite.
    If that does not make any difference, try the following:
    1. Launch Graphite
    2. Open Task Manager, locate Icenium.Graphite.exe in the Processes tab, right-click and choose Open File Location
    3. Uninstall Graphite from Control Panel > Programs and Features > Add/Remove Programs.
    4. Delete the folder opened in Step 2.
    5. Install Graphite again.

    Also if you have several iOS devices - can you try using another device and confirm whether the crash occurs with another device as well? What about testing on another machine (if feasible), so we can exclude machine specific problem.

    Greetings,
    Steve
    the Telerik team

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  7. Joseph Roberts
    Joseph Roberts avatar
    47 posts
    Member since:
    Jul 2004

    Posted 08 Apr 2013 Link to this post

    Ok, I have not connected my device (only one ipad) to my machine.  I have done everything suggested, cleared cache and uninstalled and re-installed graphite.  After trying to use it for about 5 miniutes or so it crashes.  I never plug in the device.  I could try another machine, but i'm just not able to at the moment.  I would rather work in graphite but since I can't really spend the time debugging this I'll have to use mist for now. 

    Thanks,
    Joe
  8. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 09 Apr 2013 Link to this post

    Hello Joseph,

    In order to investigate your problem further please send us the Graphite application log files (C:\Users\[your name]\AppData\Local\Telerik\BlackDragon\Logs)? You can attach them in a free file sharing site and give us a link or send them in email to support [at] icenium.com.

    All the best,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Kendo UI Dojo.
  9. Joseph Roberts
    Joseph Roberts avatar
    47 posts
    Member since:
    Jul 2004

    Posted 09 Apr 2013 Link to this post

    Well this is awkward, apparently I think I just needed a reboot.  I reboot my machine very rarely and decided that just might be the issue.  Since my reboot I have seen no crashes.  If I get one again I will forward on the need information.  Thank you for you time.

    Joe
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