I see you have submitted the same question from two different accounts. To make sure that you get the best support possible, I will close this thread so that the replied information will be in just one thread.
I also noticed that your other account has a valid license for UI for WPF (you are a Licensed User). This also means you can submit a support ticket instead of a forum post, this will give you a guaranteed response
from the UI for WPF support team.
If you'd like to use the Support Ticket system, you can open a support ticket here.
Lance | Tech Support Engineer, Sr.
Telerik by Progress
Want to extend the target reach of your WPF applications, leveraging iOS, Android, and UWP? Try UI for Xamarin
, a suite of polished and feature-rich components for the Xamarin framework, which allow you to write beautiful native mobile apps using a single shared C# codebase.