Forum thread vs. Support Ticket

3 posts, 0 answers
  1. tmlipinski
    tmlipinski avatar
    131 posts
    Member since:
    Dec 2006

    Posted 19 Feb 2009 Link to this post

    Hi,

    (I'm not sure if it is a right place to ask this question but...)
    Am I right that any forum's thread disappear from its forum after converting it to a support ticket? If yes -  the next question: is there any place where support tickets can be seen by everybody?

    Regards
    Tomasz
  2. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 19 Feb 2009 Link to this post

    Hello tmlipinski,

    Support tickets are used for private communication between the client and Telerik Support. In other words, you can see in your account only the support tickets you have opened (your support tickets).

    Best wishes,
    Paul
    the Telerik team

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  3. tmlipinski
    tmlipinski avatar
    131 posts
    Member since:
    Dec 2006

    Posted 19 Feb 2009 Link to this post

    OK, but this way nobody with the same problem knows it has been solved - and asks again and again... My case: I've started some thread concerning installation troubles. This thread has been converted to a support ticket just to enable sending some error log to you. And this way I'm the only one who knows how to avoid these troubles.

    I think that support tickets should be still visible in their original place - especially when created by converting a normal forum thread. Maybe attachments should be invisible - but the original thread should not be totally hidden.

    Think about it.

    Regards
    Tomasz
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