Forum and web site organization is terrible.

3 posts, 0 answers
  1. Rob Ainscough
    Rob Ainscough avatar
    172 posts
    Member since:
    Jan 2010

    Posted 24 Jul 2012 Link to this post

    Sorry guys/gals, I like Telerik products but your web site is just terrible.  Here is what it suffers from:

    1.  There is no "obvious" Login when one goes to the forum ... every other web site on the planet uses "Login" not "My Account".  My Account takes me to another Login screen ... at which point after login, getting back to where I was in the forums requires hunting for where the Forum link and then relocating the sub forums, etc. etc. -- why not have a quick login always present rather than take me elsewhere and lose my place?
    2.  OVERUSE of animation, animation is great, cool stuff to wow end users, but for developers who just want to get from A to B as quickly as possible because we've got work to do ... the last thing I want is a heavily animated web site to consume bandwidth, time, and reduce efficiency.
    3.  As I type this I'm looking at the top bar and see a Telerik part with "Product Families" my Login info and "About Us", then another bar with "DevTools for .NET" and 7 more dropdown options in that bar, then a 3rd bar with "Community & Support" with yet another 9 items, and finally a 4th bar with "Home > Communit & Support > Developer Productivity Tools Forums > Community Forums > Form Suggestions ... so I'm 4 LEVELS into the with 25% of my screen real estate being used up by Navigation Info ... huh!?
    4.  Your web site has a feel that someone just tossed out everything and the kitchen sink and then just kept adding to the kitchen with no concern of existing organization.

    The most important aspect for a developer:
    1.  Tech Forum
    2.  Documentation/Samples
    3.  Bug tracking/issue reporting

    Everything else, is non-essential fluff -- those 3 items should be the most visible and easiest to get to.  Make a different "product sales" page for the marketing folks -- just keep it out of the way of developers.

  2. Svetlin Nikolaev
    Svetlin Nikolaev avatar
    1 posts

    Posted 08 Aug 2012 Link to this post

    Hi, Mr. Ainscough,

    currently we're working on a site revamp and improvement. Some of the issues you've mentioned are taken into consideration for the next iteration of the rework. Thank you for your feedback. We're constantly trying to improve the experience of the developers on our web properties.

    Kind regards,
    the Telerik team

    Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

  3. Bruce
    Bruce avatar
    1 posts
    Member since:
    Aug 2013

    Posted 31 Jan 2014 in reply to Rob Ainscough Link to this post

    I agree with the spirit, if not the specifics of this post.  Take a look at any of Glenn Livingston's websites and use them as the basis of comparison for a well-organized body of content versus Telerik's.  With love in my heart, Glen is an anal retentive pHd (meant as a compliment in case anyone's wondering) with a gift for quantitative marketing analysis.  

    As such he MODELS good organizational skills.

    Telerik's website would do well to model Glenn's.

    If I can help with specific recommendations, please let me know.  I'm ALMOST as retentive as Glen.
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