Thank you for your suggestions.
In the Welcome to telerik forums
note we have provided some details on how and when the telerik Forums should be used, however we have missed to explain why attachments are not allowed. The reason is quite simple, really - we do not want people to share their projects publicly. This reason has a couple of angles:
- we sell products to developers who get paid for their work. Some of the projects our clients work on are considered confidential and it may be unsafe to share such projects in our Forums. Indeed, the decision whether to upload a solution or not is up to the developer, but offering confidential info publicly on our site will surely have consequences on us. This is why we want to protect our clients from sharing their code in the Forums. If privacy is required, the support ticketing system should be used;
- our non-trial products are royalty free, meaning that they can be used without obstacles on any site. If a client uploads his project in the public Forums, there is a good chance that our DLLs will leak out. We have many users (including malicious ones) who are simply waiting for such opportunities. And since we get hundreds of projects each day, we are not in the position to edit each project that we get and remove the royalty-free DLLs. To circumvent this, and in order to protect our client's investment in our products, as well as ourselves, we have decided that it would be best for all projects to be send through the support ticketing system. It is secure, private and protects everyone.
- finally, although we are very active in our Forums, they should not be considered a substitute of the support system. A forum post is not assigned a response time as with the support ticketing system and it may not be addressed. This is why we always ask our clients to start a new support ticket if the matter is urgent and/or important.
I hope that you understand our position on this.
Your suggestion about uploading screenshots however is very nice. I wonder how we did not think of it. Actually, you are the first person to request this feature and we will surely consider adding it to our Forums. The webteam has been notified and your points updated. Hopefully, we will be able to provide this in the next month or two.
the telerik team