Feature timing limit reset

3 posts, 0 answers
  1. Guest
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    506 posts
    Member since:
    Feb 2012

    Posted 03 May 2012 Link to this post

    Hi, We have over-shot the feature timing limit on our account due to a change we made recently to our application. We have changed our application so that it should no longer breach the limit. If possible, please can you reset our account so that we can start collecting data again before our next period starts on 6 May. Thanks, Derek Campbell Rider Levett Bucknall Victoria
  2. Guest
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    506 posts
    Member since:
    Feb 2012

    Posted 03 May 2012 Link to this post

    Hi Derek, It looks to me like your problem has been solved, but your support request was marked as unhandled. Is everything working as expected? Best regards, Eigil Rosager Poulsen EQATEC Team
  3. Guest
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    506 posts
    Member since:
    Feb 2012

    Posted 03 May 2012 Link to this post

    Hi Eigil, Yes everything is working as expected thanks. Our first period expired and collection has picked up in the new period. Our app has been fixed to reduce the timings recorded. Regards, Derek Campbell IT Group Manager Rider Levett Bucknall 
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