Fails to install on 2 of 3 iPhone devices

3 posts, 0 answers
  1. Jonas Eriksson
    Jonas Eriksson avatar
    33 posts
    Member since:
    Sep 2009

    Posted 15 Feb 2014 Link to this post

    I've successfully deployed an app to my own iPhone with an ipa file & itunes, but when I sent the ipa to a beta tester he did not succeed to install it. The last step "installing" fails, and the only thing that appears on the phone screen is a dark icon (not the icon I made for the app) + the app name. Since it comes this far I don't think its a problem with the uuid? Also the tester tried on two phones, iPhone 3s and iPhone 4s (I added both uuids). Same issue. Is this a known issue? Can I find hints in some installer log?

  2. Steve
    Steve avatar
    10941 posts

    Posted 17 Feb 2014 Link to this post

    Hello Jonas,

    According to your post, the behavior you describe is inherent to devices that are not present in the provision used to sign the app. Please verify that the ad-hoc/developer provision you use to sign your app includes the iOS devices that your beta tester is trying to install it on. You can compare the device UDID to the one available in your provision in Telerik AppBuilder (go to User -> Options -> iOS -> Provision List -> Devices).

    Icenium is now Telerik AppBuilder, and is part of the Telerik Platform. For more information on the new name, and to learn more about the Platform, register for the free online keynote and webinar on Wednesday, February 12, 2014 at 11:00 a.m. ET (8:00 a.m. PT)
  3. Jonas Eriksson
    Jonas Eriksson avatar
    33 posts
    Member since:
    Sep 2009

    Posted 17 Feb 2014 in reply to Steve Link to this post

    Thanks, that was indeed the case. I was mislead by the app "Yarg" which I found as top result when I googled for a simple way to find and email the device id. Turns out Yarg only works with iOS versions pre 7. (In 7 it generates a fake uuid with correct format which is why I did not get an error when registering it).
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