Failed to retrieve data from Telerik web service

2 posts, 0 answers
  1. Dean K.
    Dean K. avatar
    55 posts
    Member since:
    Aug 2011

    Posted 04 Dec 2014 Link to this post

    What's with Telerik Control Panel? I'm unable to open it since yesterday on two different machines getting "Failed to retrieve data from Telerik web service" error message:

    Application Version: 2014.3.1118.1
    Description: Failed to retrieve data from Telerik web service
    Details:
    Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceException: Failed to retrieve data from ProductVersionService. ---> System.Configuration.ConfigurationErrorsException: An error occurred creating the configuration section handler for system.serviceModel/bindings: Could not load file or assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified. ---> System.IO.FileNotFoundException: Could not load file or assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.
       at System.ServiceModel.Configuration.ConfigurationHelpers.UnsafeGetAssociatedSection(ContextInformation evalContext, String sectionPath)
       at System.ServiceModel.Configuration.ExtensionsSection.UnsafeLookupCollection(String collectionName, ContextInformation evaluationContext)
       at System.ServiceModel.Configuration.BindingsSection.UpdateBindingSections(ContextInformation evaluationContext)
       at System.ServiceModel.Configuration.BindingsSection.get_Properties()
       at System.Configuration.ConfigurationElement.Reset(ConfigurationElement parentElement)
       at System.Configuration.MgmtConfigurationRecord.CreateSection(Boolean inputIsTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader)
       at System.Configuration.BaseConfigurationRecord.CallCreateSection(Boolean inputIsTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader, String filename, Int32 line)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.StartApplicationSession(String collectionCode, Guid machineGuid)
       at Telerik.CommonInstaller.Application.Services.SessionService.StartSession(String collectionCode)
       at Telerik.CommonInstaller.InstallerUIBase.ApplicationBase.OnStartup(StartupEventArgs e)
       at System.Windows.Application.<.ctor>b__1(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

  2. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 09 Dec 2014 Link to this post

    Hello Dean,

    Thank you for reaching us.

    We don't have any other reports of this error. Could you try to repair any corrupted components by executing a system file check. Please review in details the following resources:
    After the check is complete please do the following:
    1. Review the result of the check in the console
    2. Review the log of the check in C:\Windows\Logs\CBS\CBS.log for any corrupted Windows components
    3. Run the Telerik Control Panel and check if the issue still occurs

    Meanwhile, you can download the latest Telerik products and related resources through your Telerik account.

    Please let us know us know if this helps.

    Regards,
    Ventsi
    Telerik
     

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