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Failed to find the root certificate in User Root List

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ape
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ape asked on 17 Sep 2014, 05:10 PM
im using windows 8.1, when trying to install certificate to decrypt traffic,i get this error Failed to find the root certificate in User Root List.

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Eric Lawrence
Telerik team
answered on 17 Sep 2014, 10:03 PM
This error message suggests that Fiddler is unable to create root certificates.

Please perform the following steps:

1> Tools > Fiddler Options > HTTPS.
2> Untick "Decrypt HTTPS".
3> Click Remove Interception Certificates. (Accept all prompts)
4> Retick "Decrypt HTTPS".

What, if any, content do you find on Fiddler's LOG tab at this point?

Regards,
Eric Lawrence
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Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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ape
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answered on 18 Sep 2014, 12:49 AM
19:47:55:0859 Fiddler Running...
19:47:55:0879 Fiddler.Network.AutoProxy> AutoProxy Detection failed.
19:47:55:0879 AutoProxy failed. Disabling for this network.
19:47:55:0929 Windows 8+ AppContainer isolation feature detected.
19:48:09:2497 /Fiddler.CertMaker> Unable to log Root Certificate private key storage as the certificate was unexpectedly null
19:48:09:2517 /Fiddler.CertMaker> Invoking makecert.exe with arguments: -r -ss my -n "CN=DO_NOT_TRUST_FiddlerRoot, O=DO_NOT_TRUST, OU=Created by http://www.fiddler2.com" -sky signature -eku 1.3.6.1.5.5.7.3.1 -h 1 -cy authority -a sha1 -m 132 -b 09/16/2013
19:48:09:4958 /Fiddler.CertMaker>1-CreateCert(DO_NOT_TRUST_FiddlerRoot) => (0).Fiddler free web debugging proxywww.fiddler2.com
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Eric Lawrence
Telerik team
answered on 18 Sep 2014, 06:41 PM
The "=> (0)." text indicates that creation of the root certificate was successful. What happens if you subsequently visit a HTTPS site at this point?

I'm not sure where the text "Fiddler free web debugging proxywww.fiddler2.com" came from, as this text is not ever logged by Fiddler itself.

Regards,
Eric Lawrence
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md
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answered on 18 Nov 2014, 08:04 PM
I have the same issues running on a Win7 Fiddler v 4.4.9.2
I've also tried to turned off the Capture and removed the certificates. Just no HTTPS any where?!?!

12:33:29:9980 /Fiddler.CertMaker> Unable to log Root Certificate private key storage as the certificate was unexpectedly null
12:33:29:9990 /Fiddler.CertMaker> Invoking makecert.exe with arguments: -r -ss my -n "CN=DO_NOT_TRUST_FiddlerRoot, O=DO_NOT_TRUST, OU=Created by http://www.fiddler2.com" -sky signature -eku 1.3.6.1.5.5.7.3.1 -h 1 -cy authority -a sha1 -m 132 -b 11/17/2013
12:33:30:1787 /Fiddler.CertMaker>1-CreateCert(DO_NOT_TRUST_FiddlerRoot) => (0).

​
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Eric Lawrence
Telerik team
answered on 18 Nov 2014, 09:28 PM
Unfortunately, I don't know what "Just no HTTPS any where?!?!" means precisely.

First, please update to the latest version of Fiddler.

Next, in Fiddler, click Tools > Fiddler Options > HTTPS. Untick "Decrypt HTTPS traffic." Click "Remove Interception Certificates." Accept all prompts to remove certificates.

When the process completes, Close Fiddler.

Restart Fiddler. Retick the "Decrypt HTTPS traffic" box and accept all prompts to trust the new certificate.

If things aren't working, share the Complete contents of the LOG tab as well as information about what you're trying to do (e.g. "Use Internet Explorer to visit https://google.com and see the traffic in Fiddler").

Thanks,
Eric Lawrence
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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md
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answered on 19 Nov 2014, 02:22 PM
My Fiddler is now 4.4.9.6
cleared the Interception certificate ( only 1 prompt )  and closed fiddler
Restart and clicked the box to decrypt
Same log entries
I get the same results when browsing in IE .
The filters tab has nothing on.


IE 11, open the https url.    I only get the 200 response Tunnel to

This is a CONNECT tunnel, through which encrypted HTTPS traffic flows.
Fiddler's HTTPS Decryption feature is enabled, but this specific tunnel was configured not to be decrypted....

Surfing in Chrome doesn't record anything? even if I pick the chrome session.

Tried to start from the Composer and that worked! but I need the to get recordings of my 2nd and 3rd steps.  No sure how to do that from the composer?? 

https://www.asc.gov/Pages/AdvancedSearch.aspx


 
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Eric Lawrence
Telerik team
answered on 19 Nov 2014, 05:35 PM
If you send me a SAZ file (Help > Send Feedback), I can probably help.

The message you saw suggests that you have decryption disabled on a per-process or per-host basis inside Tools > Fiddler Options > HTTPS.

Regards,
Eric Lawrence
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Walter
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answered on 26 Jan 2016, 08:53 AM

Hi, just want you let you know, that I had problems with chrome and the latest Fiddler4.

My Root Cert could not be found. I found that solution: http://superuser.com/questions/145394/windows-7-will-not-install-a-root-certificate

Now it works great!

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Bob
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answered on 24 Apr 2017, 02:13 PM
When configuring Telerik's Fiddler to handle HTTPS, I could not get root certificate installed. The error was "Failed to find the root certificate in User Root List". I solved the problem by temporarily turning off WebRoot, my antivirus program, then reattempting to enable HTTPS handling which installs Fiddler's root certificate. You may have to click the Action button on the HTTPS tab to remove/reset previous certificates before being able to create a new certificate.
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Eric Lawrence
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ape
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md
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Walter
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Bob
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