ExportToPDF failed to work when linked with RadToolTipManager

2 posts, 0 answers
  1. David
    David avatar
    1 posts
    Member since:
    Jan 2012

    Posted 09 Jan 2012 Link to this post

    Hi,
      We have a RadGrid with ExportToPDF function inside a UserControl, this generally works great, however, we just found out the exporting function failed to work when the user control is linked to the  RadToolTipManager: More spcifically when using RadToolTipManager to dynamically load the user control through OnAjaxUpdate function, the exporttopdf failed to work in the user control-- the RadGid updates itself instead of triggering a popup. Understanding the ExportToPDF doesn't work in the Ajaxify interfaces, I tried to add some java scripts to disable ajax, but the script failed to execute and the problem persists. The ExportToPDF function works fine if taking out the RadToolTipManager control and the user control is within a regular page.
      Do anyone have any insight the impact of RadToolTipManager on the exporting function?

      Thanks,
      David
  2. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 11 Jan 2012 Link to this post

    Hi David,

    The RadToolTipManager uses an UpdatePanel to load the user control via AJAX. This means that you cannot avoid the AJAX in this scenario. In a simple page there are ways to disable the AJAX when you detect that you are exporting (see here for an example), but this is not possible in all cases and this is one such.


    All the best,
    Marin
    the Telerik team
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