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  1. Joel
    Joel avatar
    166 posts
    Member since:
    Oct 2006

    Posted 05 Mar 2012 Link to this post

    One of our users is reporting that when they select the export option (pdf, excel etc) the link for "Export" does not enable.  No one else has this problem.  Has anyone seen this, and do you have any idea how to resolve it?  Paging works fine for example.
  2. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 06 Mar 2012 Link to this post

    Hi Joel,

    Please provide more details:
    • which report viewer are you using?
    • if ASP.NET/Silverlight viewers, what is the browser used and which version?
    • what is the operating system on which that happens?
    • can they repeat this on another machine, or it is a machine specific problem?

    Greetings,
    Steve
    the Telerik team
    NEW in Q1'12: Telerik Report Designer (Beta) for ad-hoc report creation. Download as part of Telerik Reporting Q1 2012. For questions and feedback, use the new Telerik Report Designer Forum.
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  4. Joel
    Joel avatar
    166 posts
    Member since:
    Oct 2006

    Posted 06 Mar 2012 Link to this post

    This is using asp.net 5.5.11.713.  We have seen a similar problem when using radformdecorator if no other controls are on the page, but that effects everyone.  This page has plenty of controls on the page however and everyone is fine except 1 person.  I am unsure of the exact platform of the salesperson, I believe it is windows 7, ie 8.
  5. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 06 Mar 2012 Link to this post

    Hello Joel,

    Yes, we're aware of the interoperability problem with radformdecorator, but if this was the problem it would not work for anyone. Without more information we cannot be sure what is the problem. Ask your user to try another browser or clean/disable the installed add-ons/plug-ins from the current browser he's using.

    All the best,
    Steve
    the Telerik team
    NEW in Q1'12: Telerik Report Designer (Beta) for ad-hoc report creation. Download as part of Telerik Reporting Q1 2012. For questions and feedback, use the new Telerik Report Designer Forum.
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