Exception filtering

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  1. Guest
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    Posted 08 May 2013 Link to this post

    Hi I am trialling your product and have implemented 2 test programs 1 COM/Delphi 1 C# / .Net both now up and running (with help from Soren) Now I am getting into reviewing the Dashboard and I am having some intermittant issues with filtering - I have a screen shot but unable to attach at this time so once I get the reply from this I'll attach. Cheers Jim Steele
  2. Guest
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    Posted 08 May 2013 Link to this post

    atached file as mentioned in initial post
  3. Guest
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    Posted 08 May 2013 Link to this post

    Hi Jim I'll check the specific logic relating to the filtering and the display of exception occurrences and get back to you. Thanks for reporting your findings Soren EQATEC Team
  4. Guest
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    Posted 08 May 2013 Link to this post

    Hey Soren are you the only guy doing support :-) Appreciated.
  5. Guest
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    Posted 08 May 2013 Link to this post

    Hi Jim Well, I'm one of the guys that is handling the support issues and your questions fit well into my area of expertise :) Just checked the code and tried verifying the behavior. I think you are hitting a refresh bug. If you are looking at a specific exception (as in your attached screenshot) and change the filter, we do not seem to reload the list of occurrences. Even refresh does not force a reload. Try changing the drop-down below the list from 10 to 50 and that should trigger a reload of the correct set of exception occurrences. Hope this helps, I'll file an issue with the missing refresh.... Cheers Soren EQATEC Team
  6. Guest
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    Posted 08 May 2013 Link to this post

    Thanks - when you raise an issue is there anyway of tracking that through to fix/implementation/release
  7. Guest
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    Posted 08 May 2013 Link to this post

    Hi Jim Unfortunately, not in our current ticketing system. But I have just checked in the fix (was a simple one-liner) and we are deploying it on saturday :) Soren EQATEC Team
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