Exception filtering

[Guest]

Hi I am trialling your product and have implemented 2 test programs 1 COM/Delphi 1 C# / .Net both now up and running (with help from Soren) Now I am getting into reviewing the Dashboard and I am having some intermittant issues with filtering - I have a screen shot but unable to attach at this time so once I get the reply from this I'll attach. Cheers Jim Steele

[Guest]

atached file as mentioned in initial post

[Guest]

Hi Jim I'll check the specific logic relating to the filtering and the display of exception occurrences and get back to you. Thanks for reporting your findings Soren EQATEC Team

[Guest]

Hey Soren are you the only guy doing support :-) Appreciated.

[Guest]

Hi Jim Well, I'm one of the guys that is handling the support issues and your questions fit well into my area of expertise :) Just checked the code and tried verifying the behavior. I think you are hitting a refresh bug. If you are looking at a specific exception (as in your attached screenshot) and change the filter, we do not seem to reload the list of occurrences. Even refresh does not force a reload. Try changing the drop-down below the list from 10 to 50 and that should trigger a reload of the correct set of exception occurrences. Hope this helps, I'll file an issue with the missing refresh.... Cheers Soren EQATEC Team

[Guest]

Thanks - when you raise an issue is there anyway of tracking that through to fix/implementation/release

[Guest]

Hi Jim Unfortunately, not in our current ticketing system. But I have just checked in the fix (was a simple one-liner) and we are deploying it on saturday :) Soren EQATEC Team