Error with support site.

[Guy]

Hi,

There appears to be a problem on the support submit part of the website. There are the following javascript errors.

Timestamp: Thu, 24 Feb 2011 09:07:10 UTC


Message: 'Sys' is undefined
Line: 95
Char: 1
Code: 0
URI: http://www.telerik.com/account/support-tickets/contact-support-team.aspx?odid=564032&pid=523


Message: 'Sys' is undefined
Line: 127
Char: 1
Code: 0
URI: http://www.telerik.com/account/support-tickets/contact-support-team.aspx?odid=564032&pid=523


Message: 'Sys' is undefined
Line: 1728
Char: 29
Code: 0
URI: http://www.telerik.com/account/support-tickets/contact-support-team.aspx?odid=564032&pid=523


Message: 'Sys' is undefined
Line: 2111
Char: 25
Code: 0
URI: http://www.telerik.com/account/support-tickets/contact-support-team.aspx?odid=564032&pid=523


Message: 'Sys' is undefined
Line: 324
Char: 1
Code: 0
URI: http://www.telerik.com/account/support-tickets/contact-support-team.aspx?odid=564032&pid=523

This has been on going for a few days now and I have tried various machines with the same results. I have tried this with a mix of IE8 and IE6 machines.

[Atanas]

Hi Guy,

Can you please tell us, which browser do you use and what browser version?

In order to resolve the issue can you also try to:

- To send a ticket from different browser (Chrome or FF)

- Clear the browser cache of your current browser

- Disable browsers plug-ins.

Looking forward to hearing from you!

Kind regards,
Atanas
the Telerik team

[Guy]

Thanks for the quick response.

As mentioned above, I have tried multiple machines and IE6 and IE8. I have now tried FF with the same outcome.

There are no plugins enabled.

Regards,

Guy

[Raya]

Hi Guy,

We can't reproduce that issue but we think that you are not able to load MicrosoftAjax.js from our website for some reason.

Can you please tell us does your browser load all Javascript files on telerik.com and what is the status code of Telerik.Web.UI.WebResource.axd as shown on the attached image?

Thank you for the cooperation!
 
Greetings,
Raya
the Telerik team

[Guy]

Hi Raya,

Through which browser/option are you getting that screen shot from? I can't seem to find it within IE or FF.

Regards,

Guy

Edit: I have now tested this on my home machine and it appears to be working fine. I use Win 7 at home whilst the work machines are XP. Would this have any bearing on it? Could there perhaps be something on my work network which could be blocking it?

[Raya]

Hi Guy,

Sorry for the late reply on your question. The screenshot is from Firefox with Firebug extension.

We assume that you have some network restriction and you can't load the highlighted javascript file on the shot. Can you check that file again?  

Greetings,
Raya
the Telerik team

[Guy]

Hi Raya,

Thanks for the reply.

I've not used Firebug before so hopefully the attached screenshot makes sense.

Is there any specific application or process you think could be the main culprit? I thought it might be our proxy but we no longer have that.

Regards,

Guy

[Raya]

Hi Guy,

We've implemented one fix on the scripts loading for that particular form that is live since this morning. Can you please check if that change will stop the javascript errors for you? Can you also refresh with Ctrl+F5 first?

Let us know what happened and if everything is working for you now.
 

Kind regards,
Raya
the Telerik team

[Guy]

Hi Raya,

I have just checked that as instructed on IE8 and FF but unfortunately there is no change.

Is there anything I should be asking my IT department?

Regards,

Guy

[Raya]

Hi Guy,

Can you explain to your IT department what you are trying to do and what errors our website throws. They can check if you have any file restrictions or files that can't be loaded.

 
All the best,

Raya
the Telerik team