Error Installing Q1 2011

2 posts, 0 answers
  1. Wely
    Wely avatar
    2 posts
    Member since:
    Mar 2011

    Posted 25 Mar 2011 Link to this post

    Hi,

    Previously, I've Q3 2010 installed on my machine. Everything worked well.
    Now I am about to install Q1 2011 but failed with the following error message:

    There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

    I am attaching 2 files:
    - error screen shot
    - log file screen shot

    Here's my environment:
    - Windows 7 x64
    - VS 2010 with .NET 4

    Please advise.
  2. Biliana Ficheva
    Admin
    Biliana Ficheva avatar
    99 posts

    Posted 25 Mar 2011 Link to this post

    Hello Wely,

    Could you please follow this forum post and try the suggested solutions in it: http://www.telerik.com/community/forums/aspnet-ajax/general-discussions/installation-failure-q1-2011.aspx

    If this don't help and you still have a problem with the installation, please restart the installation with logging enabled, zip the log file and send it to us as attachment, because the whole log file is needed in order to find what is the problem on your side.

    Best wishes,
    Biliana
    the Telerik team
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