Error deleting project

5 posts, 0 answers
  1. XiMnet Malaysia
    XiMnet Malaysia avatar
    46 posts
    Member since:
    Jan 2006

    Posted 09 Sep 2014 Link to this post

    Hi,

    When I try to delete a project (test), I received this error.
    http://postimg.org/image/tef36v71p/

    Can assist to check? Thanks.

    Our Telerik ID is support@ximnet.com.my
  2. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 11 Sep 2014 Link to this post

    Hi XiMnet,

    Could you please share the name of the project you were trying to delete? Also, if the issue still reproduces on your side, we will be grateful if you can log it with Fiddler and send us the logs for further investigation. For the purpose you can follow the next steps:
    1. Download Fiddler from here and install it on your side.
    2. Run Fiddler and go to Tools -> Fiddler Options.
    3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4. Verify that Decrypt HTTPS traffic is enabled.
    5. Try to delete a project and wait until it fails.
    6. In Fiddler, go to File -> Save -> All Sessions, save the archive to disk (a SAZ file).
    7. Send us the saz file.


    I am looking forward to your reply.

    Regards,
    Kaloyan
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  3. XiMnet Malaysia
    XiMnet Malaysia avatar
    46 posts
    Member since:
    Jan 2006

    Posted 11 Sep 2014 in reply to Kaloyan Link to this post

    Hi Kaloyan,

    Here are the details:

    Workspace name: Mobile App Prototypes
    Workspace URL: https://platform.telerik.com/#workspace/afee8902-be7e-4163-bde2-7f4033c624fa

    Project name: test
    Project URL: https://platform.telerik.com/#workspace/afee8902-be7e-4163-bde2-7f4033c624fa/backendservices/b7b75bc0-2d9d-11e4-a1db-b94c096c7cf6

    Fiddler session: http://upload.ximnet.com.my/telerik/telerik%20delete%20fail.zip
    Screen cast of how we try to delete the "test" project: 

    Thanks.




  4. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 16 Sep 2014 Link to this post

    Hello,

    The test project is now deleted from your Platform account.

    Thank you for all the provided details. With them, we found an issue on our side, that was preventing the deletion of that project. As a token of gratitude, I have updated your Telerik points.

    Please, let me know if I can be of further assistance.

    Regards,
    Kaloyan
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  5. XiMnet Malaysia
    XiMnet Malaysia avatar
    46 posts
    Member since:
    Jan 2006

    Posted 16 Sep 2014 in reply to Kaloyan Link to this post

    Thanks Kaloyan.
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