Error App Store Publish

14 posts, 0 answers
  1. Senol
    Senol avatar
    11 posts
    Member since:
    Feb 2013

    Posted 20 Apr 2014 Link to this post

    Hi; 

    I have a very urgent situation. 

    I'm trying to hit the App Store, my program gives an error as follows. 

    Can not upload application.
  2. Iva Koevska
    Admin
    Iva Koevska avatar
    286 posts

    Posted 21 Apr 2014 Link to this post

    Hello Senol,

    You might be experiencing one of the following issues:
    • You have enabled the Mobile Testing plugin in your project. Since it contains private APIs, the binary will be rejected during upload. Please, open Properties -> Plugins and verify that the Mobile Testing plugin is disabled.
    • You are experiencing a timeout issue. Several days ago an update to Apple's publishing service caused a downtime in the AppBuilder publishing service that has been resolved. However, after this update, publishing via AppBuilder has become significantly slower and users have reported the process to time out. The good news is that although a timeout occurs, the binary is actually uploaded to iTunes Connect. Please, log in iTunes Connect, go to Manage Your Apps, select your application record and check its status. For more information about your uploads, you can go to View Details -> Status History and check the history of your binary. Your app should be in one of the following states: Upload Received / Waiting For Review / Ready for Sale or Rejected.

    Let us know if you're still having troubles publishing your app.

    Regards,
    Iva Koevska
    Telerik
     

    Share what you think about AppBuilder and Telerik Platform with us in our feedback portal, so we can become even better!

     
  3. Senol
    Senol avatar
    11 posts
    Member since:
    Feb 2013

    Posted 22 Apr 2014 in reply to Iva Koevska Link to this post

    Hi; 

    case of my project have seem in Review  for two days. I wonder whether this is normal or not?
  4. Iva Koevska
    Admin
    Iva Koevska avatar
    286 posts

    Posted 22 Apr 2014 Link to this post

    Hello Senol,

    There is no set time frame for the reviews that the Apple team performs. it might take anywhere from a few hours to a few days. Just stay tuned for their final decision. Should they decide to reject app, they will send you more details for the rejection so that you can fix your app and reupload it.

    Good luck!

    Regards,
    Iva Koevska
    Telerik
     

    Share what you think about AppBuilder and Telerik Platform with us in our feedback portal, so we can become even better!

     
  5. Srikanth
    Srikanth avatar
    1 posts
    Member since:
    Dec 2013

    Posted 14 May 2014 Link to this post

    Hi, 

    I have uploaded an app to app store, the status was upload recieved in itunes connect but it was not changing for review state may i know the reason and also when i was trying to upload from telerik it gets error "CANT UPLOAD APPLICATION " but after some time in itunes store status has been changed may i know the reason

     
  6. Iva Koevska
    Admin
    Iva Koevska avatar
    286 posts

    Posted 14 May 2014 Link to this post

    Hi Srikanth,

    The "Cannot upload application" error is caused by a timeout on our side. It started occurring only recently as explained in an earlier reply to this thread. However, from your report it appears that the binary upload is passing through since it was in the "Upload Received" state.

    Unfortunately, we cannot tell why the Apple team has not yet began reviewing your app. After AppBuilder assists you in uploading the binary, it has no control whatsoever on the Apple team. If your binary is in the Upload Received state, the Apple team will eventually get to reviewing your app. At this point they will change the state of your app. If for some reason your app is rejected, they will notify you and provide details about their decision. This, however, depends in no way on AppBuilder.

    Thank you for using AppBuilder.

    Regards,
    Iva Koevska
    Telerik
     

    Share what you think about AppBuilder and Telerik Platform with us in our feedback portal, so we can become even better!

     
  7. Derrick
    Derrick avatar
    4 posts
    Member since:
    Feb 2014

    Posted 08 Aug in reply to Iva Koevska Link to this post

    Hello, I know this is an old thread but I am currently experiencing the issue where I cannot upload my application to iTunes connect.

    I don't have any mobile testing plugin enabled that I can see and my status doesn't appear to be changing at all in the iTunes connect side. 

    I have checked my provisions and bundle ID and they both match perfectly, my build succeeds and then when I attempt to upload it spins for a bit and then just says "Cannot Upload the application"

    Any help would be appreciated. 

  8. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 11 Aug Link to this post

    Hi Derrick,

    Thank you for writing about this. I noticed that the issue has been resolved in your support ticket on the same problem. It appears that the version of your app wasn't incremented at the time of upload and thus, the publish has failed.

    Please, let me know if this is not the case or you will require further assistance.

    Regards,
    Kaloyan
    Telerik by Progress
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  9. Bimar
    Bimar avatar
    20 posts
    Member since:
    Jan 2006

    Posted 17 Aug in reply to Kaloyan Link to this post

    Hello Kaloyan,

    I'm also having the same trouble with Derrick. I also don't have any mobile testing plugin enabled.

    I can choose the proper provisioning profile, the build is succeeded and the application binary file (.ipa) is created succesfully. After I register my iTunes connect account, i can see tthe proper app record in iTunes connect whose bundle ID matches my app's provisioning profile. When i click "Upload", the same "Cannot Upload the application" error seems.

     

    Could you please help immediately?

  10. Garo
    Admin
    Garo avatar
    46 posts

    Posted 17 Aug Link to this post

    Hello Serkan,

    I believe this issue was resolved in your support ticket that was answered earlier today.

    Please let me know if this is not the case and you require additional assistance. 

    Regards,
    Garo
    Telerik by Progress
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  11. CUNEYT
    CUNEYT avatar
    3 posts
    Member since:
    Mar 2015

    Posted 31 Aug Link to this post

    hi,

    i have the same issue. any solution?

  12. Garo
    Admin
    Garo avatar
    46 posts

    Posted 01 Sep Link to this post

    Hello Cuneyt,

    After inspecting your latest publish logs, I was able to determine what is causing this faulty behavior. The precise error message is:
    ERROR ITMS-90474: "Invalid Bundle. iPad Multitasking support requires these orientations: 'UIInterfaceOrientationPortrait,UIInterfaceOrientationPortraitUpsideDown,UIInterfaceOrientationLandscapeLeft,UIInterfaceOrientationLandscapeRight'. Found 'UIInterfaceOrientationPortrait,UIInterfaceOrientationPortraitUpsideDown' in bundle 'com.studywords.teog'."

    Having said that, more information regarding the issue and how to resolve it can be found in this KB article.

    I hope this helps. Please, let me know if I can assist you further.

    Regards,
    Garo
    Telerik by Progress
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  13. CUNEYT
    CUNEYT avatar
    3 posts
    Member since:
    Mar 2015

    Posted 06 Sep in reply to Garo Link to this post

    Thank you Garo. Can i inspect my logs on my own if i need again?
  14. Garo
    Admin
    Garo avatar
    46 posts

    Posted 09 Sep Link to this post

    Hello Cuneyt,

    I am afraid this is not possible at the moment. This KB article will provide you with additional information on this subject. In general, the inability to see a clear error message in Visual Studio is not intended and I would like to apologize for this behavior. Please, have in mind that we are currently working on resolving the issue and a fix should be available with the AppBuilder 3.5 release later this month. As stated in the above-mentioned article, you could temporarily use the In-Browser client to determine what is causing the publish to fail.

    I hope this is helpful.

    Regards,
    Garo
    Telerik by Progress
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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