Editor is not working on one of the web front ends

4 posts, 0 answers
  1. Alex Ouretski
    Alex Ouretski avatar
    2 posts
    Member since:
    Nov 2009

    Posted 18 Nov 2009 Link to this post

    Hello,

    We have deployed RadControls for SharePoint 2007 (MOSS): Editor Lite solution to a farm with 2 WFE.

    Made the required changes to deploy it at Site Collection level and activated both features.

    It seems to work fine on one WFE but not on the other (tested using hosts file).

    There were no errors in the deployment and no errors are reported in the event log.

    Did multiple IISRESET to see if it fixes the issue, but no luck.

    The features seem to be correctly deployed in the relevant folders on each WFE.

    What could be causing this? How can we fix it?

    Thank you.

    Alex.
  2. Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 18 Nov 2009 Link to this post

    Hi Alex,

    Could you confirm that you enabled the features in the second WFE logged as administrator?
    You should know that the first time you enable the features you need to be logged as administrator. Afterwords you need to perform iisreset.


    Kind regards,
    Stanimir
    the Telerik team

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  3. Alex Ouretski
    Alex Ouretski avatar
    2 posts
    Member since:
    Nov 2009

    Posted 19 Nov 2009 Link to this post

    What do you mean by "enabled the features in the second WFE"???? The whole idea of a feature in MOSS is that you don't have to do it on each server in your farm. I was logged in as a site collection admin account from my client workstation when I enabled both features. Is there a different proccess I need to follow?
  4. Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 24 Nov 2009 Link to this post

    Hello Alex,

    Make sure that you have the RadEditorList.ascx file in the Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\CONTROLTEMPLATES folder of both of your WFEs. After you copy the file make sure that you execute an iisreset again.


    Regards,
    Stanimir
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
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