Posting in the forum and posting a support ticket is not duplicating an issue.
Here in the forum, other users that might have input will be able post a response; they would not be able to follow the thread if it were a support ticket.
I posted a support ticket because the issue was urgent and I was hoping as a paid subscriber I was going to get better and quicker support directly from the telerik staff that might not see it immediately in the forum.
So posting in the forum has one purpose and posting a support ticket has another purpose.
If anything, I will keep following the forum post and not the support ticket, because in the support ticket, you basically told me to go use a different control set from a different company or fix it myself.