Downloads blocked by firewall for security reasons

3 posts, 0 answers
  1. Emanuele
    Emanuele avatar
    7 posts
    Member since:
    Aug 2014

    Posted 19 Feb 2015 Link to this post

    Hi,
    i've tried to download UI for Windows Phone 8 but my company firewall has blocked it.

    http://www.telerik.com/account/your-products/download-file.aspx?fileid=17925

    ->

    Virus Download BlockedDownload of the virus has been blocked in accordance with company policy. Please contact your system administrator if you believe this is in error.File name: TelerikControlPanelSetup_Windows_Phone8_2014_3_1201.exe

    The same with other files like http://www.telerik.com/downloads/productfiles/bmamg/Telerik_UI_for_ASP.NET_AJAX_ControlPanel_2014_3_1209.exe

    What's happening? Also some month ago i had the same problems... :-(

    The firewall is Paloalto 3050 discovering wgeneric.ekslj.
  2. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 23 Feb 2015 Link to this post

    Hello Emanuele,

    Thank you for reaching us.

    Could you please tell us how did you manage to resolve this issue the last time it occurred?

    Sometimes some antivirus engines and firewalls detect 7zip SFX, which Telerik Control Panel setup is using, as a virus, but this is a false positive. There are two options to handle this case:
    • Add exception rule for the Telerik Control Panel in your firewall and verify file integrity through its digital signature as shown in the attached picture. If the digital signature reports OK than it's not infected.
    • You can also use our offline MSI installers. Please follow these steps to access them:
      1. Log in into your Telerik account
      2. Select your subscription item under the Products & Subscriptions menu
      3. Press the blue Download Installer and other resources button
      4. Select the product you want to download and click Browse all product files
      5. Download the Automatic installation installer
      6. Install the product

    Please let me know if this helped. 

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
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  4. Emanuele
    Emanuele avatar
    7 posts
    Member since:
    Aug 2014

    Posted 23 Feb 2015 in reply to Ventsi Link to this post

    So i've tried to install directly from Telerik Control Panel and it's ok.
    Also i've tried to download the .msi indeed the .exe. .Msi has passed firewall control.

    Thank you.
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