Dll Error when deploying to multiple web front-ends

[Clive Atkins]

Dear Support,

I have encountered an odd issue regarding the installation of the Telerik RadEditor (this applies to v7.1.1 and v7.2.1). I get the following error "Error: Cannot add the specified assembly to the global assembly cache: RadEditor.Net2.dll".

When I go into folder "C:\Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\" there is a sub folder of  "RadEditorSharePoint\4.4.1.0__1f131a624888eeed" which is empty.

Also (obviously?) the "C:\WINDOWS\assembly" has no RadEditor assemblies installed in the GAC.

This only happens when Installing the RadEditor. We have a number of in-house solution (WSP) files of which install assemblies to the GAC without any issue.

Just to confirm RadEditor v7.1.1 was previously installed successfully and I was following the instructions within the (RadEditorMOSS_4_4.chm) file on how to uninstall to re-install a newer version of which is a straight forward process.

I can also confirm that the webconfig files have no references to any of the previous RadEditor installs, also to add there are two RadEditor features (RadEditorFeature and RadEditorFeatureIE) installed in the  12 hive "C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\FEATURES".

No matter what I do I cannot seem to resolve the issue.

Any ideas?

Thanks.
Keith.

[Lini]

Hello Keith,

Does the old version install correctly now or it gives the same problem when you deploy it?

Some customers have reported that rebooting the server(s) fixes this problem.

Sincerely yours,
Lini
the Telerik team

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[Clive Atkins]

Hi Lini,
Well, the old version (v7.1.1) also generates the same error when trying to install, so I cannot even revert back.

I'll try a reboot of all web front end servers.
The answer is probably an unknown one, but (out of curiosity) why would a reboot possibly fix the issue?

Thanks.
Regards,
Keith.

[Clive Atkins]

Hi Lini,

Just as an update. The trick with re-booting the servers worked.
Amazing how many issues are fixed by a reboot!

Thanks.
Regards,
Keith.

[Lini]

Hi Keith,

Thanks for the follow up. I am guessing that the problem has something to do with caching. Unfortunately, restarting IIS or rebooting the whole server is often the only possible solution for SharePoint problems.

Greetings,
Lini
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center