Definition of a "user"

4 posts, 0 answers
  1. daniel.becroft
    daniel.becroft avatar
    3 posts
    Member since:
    Jul 2016

    Posted 07 Aug 2016 Link to this post

    We are currently trialling the Telerik Analytics product for use with a .NET application.
    However, we are unclear on the definition of a "user" (ie "New Users", "Total Users", etc on the dashboard).
    Is this based on the InstallationID passed to the monitor, or some other piece of information? We are setting our InstallationID value to the Tenant value (only 5 in our example setup), but we are getting figures of 300+ "total users", so that can't be quite right.
  2. Hristo
    Admin
    Hristo avatar
    352 posts

    Posted 08 Aug 2016 Link to this post

    Hi Daniel,

    I have posted a reply in the other thread you opened - http://www.telerik.com/forums/definition-of-a-user.

    Regards,
    Hristo
    Telerik by Progress
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  3. Linda
    Linda avatar
    1 posts
    Member since:
    Mar 2017

    Posted 10 Mar Link to this post

    I just face the same problems about user. There is error. I'm setting our Installation ID value to the Tenant value (10  in myexample setup), but i'm getting figures of 700+ "total users", so that can't be quite right.

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  4. Vasko
    Admin
    Vasko avatar
    3 posts

    Posted 10 Mar Link to this post

    Hello,

    You can check how do we track the unique users here - http://docs.telerik.com/platform/analytics/getting-started/analytics-concepts. We are not counting the distinct InstallationIDs, but the distinct AnonymousIds.

    Regards,
    Vasko
    Telerik by Progress
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