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Definition of a "user"

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daniel.becroft
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daniel.becroft asked on 08 Aug 2016, 01:03 AM
We are currently trialling the Telerik Analytics product for use with a .NET application.
However, we are unclear on the definition of a "user" (ie "New Users", "Total Users", etc on the dashboard).
Is this based on the InstallationID passed to the monitor, or some other piece of information? We are setting our InstallationID value to the Tenant value (only 5 in our example setup), but we are getting figures of 300+ "total users", so that can't be quite right.

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Hristo
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answered on 08 Aug 2016, 10:41 AM
Hi Daniel,

I have posted a reply in the other thread you opened - http://www.telerik.com/forums/definition-of-a-user.

Regards,
Hristo
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Linda
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answered on 10 Mar 2017, 08:11 AM

I just face the same problems about user. There is error. I'm setting our Installation ID value to the Tenant value (10  in myexample setup), but i'm getting figures of 700+ "total users", so that can't be quite right.

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Vasko
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answered on 10 Mar 2017, 09:25 AM
Hello,

You can check how do we track the unique users here - http://docs.telerik.com/platform/analytics/getting-started/analytics-concepts. We are not counting the distinct InstallationIDs, but the distinct AnonymousIds.

Regards,
Vasko
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