Default Editor Is Still Displaying

3 posts, 0 answers
  1. Marty
    Marty avatar
    4 posts
    Member since:
    Nov 2007

    Posted 27 Nov 2007 Link to this post

    After deploying and activating the RadEditor into my Sharepoint farm, I can't seem to get it to replace the default Rich Text Editor.  I've "recycled" the application and browser a few different ways: iisreset, start/stop website, recycle application pool, clear the object cache, deactivate/activate feature, shift-F5. 

    I've activated this feature before in a dev box and it worked fine.  Now I'm testing it out in a staging box and am unable to succesfully proceed past activation of the feature on a site.

    Any suggestions? THANKS!
  2. Georgi Tunev
    Admin
    Georgi Tunev avatar
    7207 posts

    Posted 28 Nov 2007 Link to this post

    Hello Marty,

    Did you reset the web server before or after you deactivated/activated the editor features? You should do the IIS reset after you activate the features.

    First, go to the form where the editor should be visible. From that page, go to site settings and then site features and then check if the features are active. It is important to be on the form page with the editor, since sometimes the form is in a different site.

    Next, check if the following file is present on the server:
    \Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\CONTROLTEMPLATES\RadEditorList.ascx

    If the editor features are activated successfully, the file should be there. If it is not, then the feature was not activated successfully. Check if the account you used to activate the features has administrative privileges. You need to activate the features with an administrator account .

    Finally, if you still cannot see the editor, then perhaps there is something wrong with the installation. In this case I suggest that you retract and re-deploy the RadEditor solution and check the steps above.




    All the best,
    Georgi Tunev
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center

  3. Marty
    Marty avatar
    4 posts
    Member since:
    Nov 2007

    Posted 07 Dec 2007 Link to this post

    Georgi,
    Thanks! This did it...oddly enough it happened again when I installed in PROD...it required a redeploy.

    Marty
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