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dedicated support for starter subscription?

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Ewin
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Ewin asked on 30 Apr 2014, 03:58 AM
Hi,
I am wondering if the starter subscription has the dedicated support like the main page of Telerik Platform describes. I currently have the support tickets available for test studio, so I am wondering if I will get the same ticketing systems for support. 

Additionally, I have App prototype beta. Is app prototype going to be included in the starter subscription or only for the subscriptions above? When is the beta done?

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Joseph
Telerik team
answered on 01 May 2014, 08:15 PM
Hello,

We have the support ticketing available for Starter Platform. Please submit it through your Telerik Portal. The guaranteed support time is 72 hours.

Regards,
Joseph
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Ewin
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answered on 01 May 2014, 08:30 PM
Thanks, Joseph. But it is not available when I was looking at this page: http://www.telerik.com/account/support-tickets/available-support-list.aspx

The forum doesn't give me the option to attach a file, so the link below is a screenshot of what I see.

My account is established for customerid ZM792033 and the email is one for this account.

http://www.screencast.com/t/LcgdyOtOv
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Joseph
Telerik team
answered on 02 May 2014, 06:34 PM
Hi,

There is no Telerik Platform purchase on your account, which is why you are seeing no support option for it.

Regards,
Joseph
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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