dedicated support for starter subscription?

4 posts, 0 answers
  1. Ewin
    Ewin avatar
    9 posts
    Member since:
    Jan 2012

    Posted 29 Apr 2014 Link to this post

    Hi,
    I am wondering if the starter subscription has the dedicated support like the main page of Telerik Platform describes. I currently have the support tickets available for test studio, so I am wondering if I will get the same ticketing systems for support. 

    Additionally, I have App prototype beta. Is app prototype going to be included in the starter subscription or only for the subscriptions above? When is the beta done?
  2. Joseph
    Admin
    Joseph avatar
    21 posts

    Posted 01 May 2014 Link to this post

    Hello,

    We have the support ticketing available for Starter Platform. Please submit it through your Telerik Portal. The guaranteed support time is 72 hours.

    Regards,
    Joseph
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  3. Ewin
    Ewin avatar
    9 posts
    Member since:
    Jan 2012

    Posted 01 May 2014 Link to this post

    Thanks, Joseph. But it is not available when I was looking at this page: http://www.telerik.com/account/support-tickets/available-support-list.aspx

    The forum doesn't give me the option to attach a file, so the link below is a screenshot of what I see.

    My account is established for customerid ZM792033 and the email is one for this account.

    http://www.screencast.com/t/LcgdyOtOv
  4. Joseph
    Admin
    Joseph avatar
    21 posts

    Posted 02 May 2014 Link to this post

    Hi,

    There is no Telerik Platform purchase on your account, which is why you are seeing no support option for it.

    Regards,
    Joseph
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
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