Data storage limits reached

9 posts, 0 answers
  1. Peter
    Peter avatar
    5 posts
    Member since:
    Mar 2014

    Posted 16 Jun 2014 Link to this post

    Hi

    I am a paying customer currently on the $40/mo developer license, evaluating the backend services and the appbuilder for a project which is about to start.  A few days ago I received a notification that I am over the 100MB limits included in my subscription, and noticed earlier that the Backend services dashboard seems to think I use a lot of disk space.

    I am quite puzzled as my database is just a few tables with some test/mock data in it – I just exported all my 11 tables and the XML files combined weigh 82 kBytes so not even 1M, let alone 133 as the dashboard suggest.  I have a single backend services project and can't imagine what all that disk space has gone.

    Can you advise on what to do now?  I don't want to upgrade just yet whilst in developing mode, and certainly not to cover the storage of some data I never uploaded/use.

    Attached some screenshots to illustrate the discrepancy I'm seeing.

    Thanks

    Peter
  2. codicezerouno
    codicezerouno avatar
    22 posts
    Member since:
    Feb 2009

    Posted 17 Jun 2014 Link to this post

    Hi Telerik,
    I want to add my feedback too, because I don't understand how Database usage works.

    I received notification that I am over the 100MB limit, exactly 102MB used, so I removed some data, but the database usage increased going to 112MB instead of decreased: wow!! Why?!
  3. Anton Dobrev
    Admin
    Anton Dobrev avatar
    539 posts

    Posted 17 Jun 2014 Link to this post

    Hi,

    Most probably the cause for this is the large amount of Cloud Code Log entries which also account for the database quota. We would like to offer our apologies if this has caused any inconvenience. We will also try to make this part more clear and concise in terms of user experience.

    You can remove the Cloud Code Logs for your app programmatically by sending a DELETE request to
    http://api.everlive.com/v1/Metadata/Applications/{{APIKey Here}}/ServerCodeLog

    The request must be authenticated with the following header:
    Authorization: “MasterKey {{MasterKey Here}}”


    You can also delete the logs only for a content type by filter by adding this header:
    X-Everlive-Filter: { "Context.contentTypeName" : "{{TypeNameHere}}" }

    From the UI portal you can also delete the logs, please refer to the screenshot attached.

    You can disable the cloud code logging from the Settings screen in the Telerik Backend Services Portal. Please, refer to the attached screenshot.

    Please let us know if you have any further questions or suggestions.

    Regards,
    Anton Dobrev
    Telerik
     
    Everlive is now Telerik Backend Services, and is part of the Telerik Platform.
     
  4. codicezerouno
    codicezerouno avatar
    22 posts
    Member since:
    Feb 2009

    Posted 17 Jun 2014 in reply to Anton Dobrev Link to this post

    Hi Anton,
    thank you this is very interesting.
    I did what you suggest but something strange happens:
    - yesterday I cleared logs
    - yesterday I disabled logs
    but after a consistent resize (maybe the operations I did yesterday), today the size get back to its previous value as you can see by the picture I attached.
    Could you tell me how to solve?

  5. Peter
    Peter avatar
    5 posts
    Member since:
    Mar 2014

    Posted 17 Jun 2014 in reply to Anton Dobrev Link to this post

    Hi,

    I applied these instructions right after I received them (via the web interface so I turned off the logging functionality at the same time).  But now I received a note telling me that my subscription has been canceled because I haven't cleared out the metadata...  

    I am very sorry to hear it because I thought Telerik offered a decent service package but I'm getting my subscription *canceled* on short notice over 100MB of storage which I didn't even know *your* system uses in the background?  I feel very strongly that I didn't abuse your service at all – but now how can I sell using your services to my boss when this is what happens in the first month before we even started relying on service?

    Can you please give me an explanation of this heavy handed approach, and a reason to trust your infrastructure and sales/support department with our project?

    Peter
  6. Peter
    Peter avatar
    5 posts
    Member since:
    Mar 2014

    Posted 17 Jun 2014 in reply to codicezerouno Link to this post


    Perhaps this is what happened to me as well – I clearly remember seeing the storage use indicators go way back down after I cleared out & turned off the logging this morning.  Unfortunately I can't check because I can no longer even log in to the system...

    @Anton, could you please do me a favour and have a look at my usage? I cleared out ALL logs so should be below 1MB for more than 12 hours now.  Also if you could please help reinstate my account I would very much appreciate it as I have product demos going on in about an hour and very badly need my app up and running.  

    If you can't help I'd very much appreciate if you could point me to the appropriate escalation path within Telerik.

    Thanks!

    Peter




  7. Peter
    Peter avatar
    5 posts
    Member since:
    Mar 2014

    Posted 17 Jun 2014 in reply to Peter Link to this post

    This is the message I'm getting right now.

  8. Peter
    Peter avatar
    5 posts
    Member since:
    Mar 2014

    Posted 17 Jun 2014 in reply to Anton Dobrev Link to this post


    Apologies for the several messages (I'm scrambling) but I tried again and managed to log in to the platform after all – the storage stats show the attached numbers.

    Peter
  9. Anton Dobrev
    Admin
    Anton Dobrev avatar
    539 posts

    Posted 18 Jun 2014 Link to this post

    Hello,

    @Peter
    We assured that your account is set up as expected. Please, accept our apologies for the inconvenience.

    @Stefano
    We checked the quotas for your account. Your data storage is far below the limits for the subscription.

    The reason you are seeing a chart with not actual data probably derives from some erroneous behavior of the charts and their binding which we will investigate.

    Please, let us know if further questions occur.


    Regards,
    Anton Dobrev
    Telerik
     
    Everlive is now Telerik Backend Services, and is part of the Telerik Platform.
     
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