Could not be saved because source file could not be read

5 posts, 0 answers
  1. Hiten
    Hiten avatar
    5 posts
    Member since:
    Jan 2009

    Posted 10 Mar 2010 Link to this post

    Hi Telerik,

    We are using Telerik RAD File Explorer it works perfectly in IE but while using Firefox 3 it gives error message as

    C:\Temp\75i1kq49.pdf.part could not be saved, because the source file could not be read.

    Try again later, or contact the server administrator.

    and it does not allows us to download content what we have uploaded.

    See Screen shot for more information.

    Please help me on urgent basis.

    Thanks,
    Hiten



  2. Lini
    Admin
    Lini avatar
    2143 posts
    Member since:
    Sep 2012

    Posted 12 Mar 2010 Link to this post

    Hello Hiten,

    I noticed from the screenshot that the file you are trying to download is in the ~/App_Data/ folder of a web application. This is a reserved name and the web server will now allow you to download files from there. You should not store files in App_Data that will need to be accessed from the browser.

    Regards,
    Lini
    the Telerik team


    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.

  3. Hiten
    Hiten avatar
    5 posts
    Member since:
    Jan 2009

    Posted 17 Mar 2010 Link to this post

    Hi Lini,

    Thanks for the response.

    I have not tried yet on my production server. but is there any good reason why it is properly running in Internet Explorer. because this issue only appearing in Firefox not in IE.

    Thanks,
    Hiten

  4. Hiten
    Hiten avatar
    5 posts
    Member since:
    Jan 2009

    Posted 19 Mar 2010 Link to this post

    Hi Lini,

    Thanks for the response.

    I have not tried yet on my production server. but is there any good reason why it is properly running in Internet Explorer. because this issue only appearing in Firefox not in IE.

    Thanks,
    Hiten

  5. Lini
    Admin
    Lini avatar
    2143 posts
    Member since:
    Sep 2012

    Posted 19 Mar 2010 Link to this post

    Hi Hiten,

    We are not sure why Internet Explorer does not display the error. Are you displaying the same folder in both browsers? I also noticed that for some reason the address bar in the file explorer has two slashes between the folders - App_Data//Documents//. Perhaps Internet Explorer manages to work with two slashes but Firefox cannot? If you are using a custom content provider, check how you are generating the path of DirectoryItem objects and ensure that there is only one path separator.

    Kind regards,
    Lini
    the Telerik team


    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.

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