Control panel update required connection problem

3 posts, 0 answers
  1. KTK
    KTK avatar
    9 posts
    Member since:
    Oct 2013

    Posted 08 Jun 2015 Link to this post


    I just tried to run Telerik Control Panel and familiar question about control panel update popped up. I just clicked "Ok" and after a while a connection problem message is shown. I don't use any proxy and I have no idea where the problem should be. 

    Is there someone who helps me?

  2. KTK
    KTK avatar
    9 posts
    Member since:
    Oct 2013

    Posted 10 Jun 2015 Link to this post

    Problem solved by support... If you have the same problem just:


    I would suggest you to manually delete all keys from HKEY_CURRENT_USER\Software\Telerik registry.
    To do so, follow these steps:
    1. Open regedit.exe
    2. Navigate to HKEY_CURRENT_USER\Software\Telerik
    3. Delete the following keys (AccessToken, AccountMail, AccountToken and RefreshToken)

    After that, run Telerik ControlPanel again and try to update it again.

  3. Markus Ursprung
    Markus Ursprung avatar
    1 posts
    Member since:
    Feb 2004

    Posted 05 Aug 2015 in reply to KTK Link to this post

    Very good - that works perfect! (in my case, too!)

    regards Markus

Back to Top