Control Panel installation fails on Win7 64 bit

2 posts, 0 answers
  1. Karen
    Karen avatar
    5 posts
    Member since:
    Jan 2015

    Posted 14 Jun Link to this post

    I see other users have had issues in the past, but this is a much newer version. I downloaded the current control panel from your site after having to uninstall due to file corruption issues in JustCode. When I try to run the control panel installation, I get this msi.log:
    The following properties have been set:
    Property: [AdminUser] = true {boolean}
    Property: [InstallMode] = HomeSite {string}
    Property: [ProcessorArchitecture] = AMD64 {string}
    Property: [VersionNT] = 6.1.1 {version}
    Running checks for package 'Windows Installer 3.1', phase BuildList
    The following properties have been set for package 'Windows Installer 3.1':
    Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
    Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
    'Windows Installer 3.1' RunCheck result: No Install Needed
    Running checks for package 'Microsoft .NET Framework 4 (x86 and x64)', phase BuildList
    Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
    Read string value '4.5.51209'
    Setting value '4.5.51209 {string}' for property 'DotNet40Full_TargetVersion'
    The following properties have been set for package 'Microsoft .NET Framework 4 (x86 and x64)':
    Property: [DotNet40Full_TargetVersion] = 4.5.51209 {string}
    Running checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe'
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Full_TargetVersion' and value '4.0.30129': true
    Result of checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe' is 'Bypass'
    'Microsoft .NET Framework 4 (x86 and x64)' RunCheck result: No Install Needed
    Launching Application.
    Will attempt to elevate process.
    Running command 'C:\Users\Dev\AppData\Local\Temp\7zS0AF85BAA\TelerikControlPanel.exe' with arguments ''

     

    I tried running it as administrator (right click and choose run as Admin). The application shuts down. This is the temp file it also generated:

    <?xml version="1.0" encoding="utf-8"?>
    <configuration>
        <appSettings>
            <add key="downloads_service_base_endpoint" value="https://dl.telerik.com/" />
            <add key="tracking_service_base_endpoint" value="https://dle.telerik.com/" />
            <add key="telerik_authorize_endpoint" value="https://identity.telerik.com/v2/oauth/telerik/authorize" />
            <add key="telerik_token_endpoint" value="https://identity.telerik.com/v2/oauth/telerik/token" />
            <add key="federation_token_endpoint" value="https://identity.telerik.com/v2/fed/telerik/token" />
            <add key="client_id" value="uri:client.installer" />
            <add key="client_secret" value="f4ea80e19d72243539b862dd8997cdca" />
        </appSettings>
        <system.serviceModel>
            <bindings>
                <basicHttpBinding>
                    <binding name="BasicHttpBinding_IProductVersionService" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00" allowCookies="false" bypassProxyOnLocal="false" hostNameComparisonMode="StrongWildcard" maxBufferSize="4194304" maxBufferPoolSize="524288" maxReceivedMessageSize="4194304" messageEncoding="Text" textEncoding="utf-8" transferMode="Buffered" useDefaultWebProxy="true">
                        <readerQuotas maxDepth="32" maxStringContentLength="8192" maxArrayLength="16384" maxBytesPerRead="4096" maxNameTableCharCount="16384" />
                        <security mode="Transport">
                            <transport clientCredentialType="None" proxyCredentialType="None" realm="" />
                            <message clientCredentialType="UserName" algorithmSuite="Default" />
                        </security>
                    </binding>
                    <binding name="BasicHttpBinding_ITrialsService" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00" allowCookies="false" bypassProxyOnLocal="false" hostNameComparisonMode="StrongWildcard" maxBufferSize="4194304" maxBufferPoolSize="524288" maxReceivedMessageSize="4194304" messageEncoding="Text" textEncoding="utf-8" transferMode="Buffered" useDefaultWebProxy="true">
                        <readerQuotas maxDepth="32" maxStringContentLength="8192" maxArrayLength="16384" maxBytesPerRead="4096" maxNameTableCharCount="16384" />
                        <security mode="Transport">
                            <transport clientCredentialType="None" proxyCredentialType="None" realm="" />
                            <message clientCredentialType="UserName" algorithmSuite="Default" />
                        </security>
                    </binding>
                    <binding name="BasicHttpBinding_IStandAloneInstallerService" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00" allowCookies="false" bypassProxyOnLocal="false" hostNameComparisonMode="StrongWildcard" maxBufferSize="4194304" maxBufferPoolSize="524288" maxReceivedMessageSize="4194304" messageEncoding="Text" textEncoding="utf-8" transferMode="Buffered" useDefaultWebProxy="true">
                        <readerQuotas maxDepth="32" maxStringContentLength="8192" maxArrayLength="16384" maxBytesPerRead="4096" maxNameTableCharCount="16384" />
                        <security mode="Transport">
                            <transport clientCredentialType="None" proxyCredentialType="None" realm="" />
                            <message clientCredentialType="UserName" algorithmSuite="Default" />
                        </security>
                    </binding>
                </basicHttpBinding>
            </bindings>
            <client>
                <endpoint address="https://www.telerik.com/services/ProductVersion/Service.svc" binding="basicHttpBinding" bindingConfiguration="BasicHttpBinding_IProductVersionService" contract="IProductVersionService" name="BasicHttpBinding_IProductVersionService" />
                <endpoint address="https://www.telerik.com/services/ProductVersion/Service.svc" binding="basicHttpBinding" bindingConfiguration="BasicHttpBinding_ITrialsService" contract="ITrialsService" name="BasicHttpBinding_ITrialsService" />
                <endpoint address="https://www.telerik.com/services/ProductVersion/Service.svc" binding="basicHttpBinding" bindingConfiguration="BasicHttpBinding_IStandAloneInstallerService" contract="IStandAloneInstallerService" name="BasicHttpBinding_IStandAloneInstallerService" />
            </client>
        </system.serviceModel>
    </configuration>

     

    There should not be a proxy and I can get to the internet.

  2. Steliyan
    Admin
    Steliyan avatar
    43 posts

    Posted 17 Jun Link to this post

    Hello Karen,

    Thank you for contacting us.

    Can you answer the following questions:
    1. Where did you get the provided MSI log file?
    2. How the applications shuts down? Did it crash? Did it show any windows? If you provide a screenshot will be best.

    Looking forward to your response.

    Regards,
    Steliyan
    Telerik
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