Constant etag errors

13 posts, 0 answers
  1. Ronald
    Ronald avatar
    3 posts
    Member since:
    Jan 2009

    Posted 09 Aug 2010 Link to this post

    TeamPulse has been practically unusable for me because I constantly get a popup error stating that "Someone else has updated the same information that you have attempted to modify". The error details are below:

    Exception Type: System.Data.Services.Client.DataServiceRequestException
    Exception Message: An error occurred while processing this request.
       at System.Data.Services.Client.SaveResult.HandleBatchResponse()
       at System.Data.Services.Client.SaveResult.EndRequest()
       at System.Data.Services.Client.DataServiceContext.EndSaveChanges(IAsyncResult asyncResult)
       at TeamPulse.Client.Managers.ProjectManager.<>c__DisplayClassee.<>c__DisplayClassf0.<SaveProject>b__e9()
    (Inner Exception)
    Exception Type: System.Data.Services.Client.DataServiceClientException
    Exception Message: <?xml version="1.0" encoding="utf-8" standalone="yes"?>
    <error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">
      <code></code>
      <message xml:lang="en-US">The etag value in the request header does not match with the current etag value of the object.</message>
    </error>
       at System.Data.Services.Client.SaveResult.<HandleBatchResponse>d__10.MoveNext()

    I am the only one in the system, so there's no reason I should be getting this error every single time I try to add or modify anything.

  2. Ryan
    Admin
    Ryan avatar
    164 posts

    Posted 10 Aug 2010 Link to this post

    Hi Ronald,

    Could you give us some more details about your setup? Is your TeamPulse web server installed on your local machine? Where is the Database you are connecting to? Is there anything else about your setup that stands out and may make it unusual?

    The text of the error message should suggest that you refresh your browser. Does this issue keep happening even after you do a browser refresh?

    It would help us a great deal if you could record a Jing screen capture video to show us the issue as its occurring. You can download Jing from http://www.jingproject.com/. It has built in functionality to upload your video to screencast.com and then you can give us a link to that video.
     
    Kind regards,
    Ryan
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Ronald
    Ronald avatar
    3 posts
    Member since:
    Jan 2009

    Posted 10 Aug 2010 Link to this post

    Everything is installed on production hardware. The TeamPulse web server is on a separate server from the database (I had to download and install various bits from the SQL Server 2008 SMO redistributable onto the web server to pull that off). Fresh install, never ran the beta.

    The issue happens when I am creating iterations. Refreshing the browser does not help. I will be using the system a lot over the next few days. I will report on the issue, and if it keeps happening I will do a screen recording for you.

    BTW, you really need to get TeamPulse working on standard ports one of these days. If you can solve the usual version 1.0 problems, add export to Microsoft Project, and better printing, then I think you'll have a killer product.
  4. Ryan
    Admin
    Ryan avatar
    164 posts

    Posted 11 Aug 2010 Link to this post

    Hi Ronald,

    Thanks for the information and feedback.

    Better printing and importing \ exporting of data is a high priority item in our backlog, but I am not sure at what point that will include MS Project. As for changing port numbers, that will be supported in our next release via a step by step set of instructions.

    If your concurrency error persists, your screen recording would go a long way to helping us resolving the issue.

    Regards,
    Ryan
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Aaron
    Aaron avatar
    4 posts
    Member since:
    Jul 2010

    Posted 11 Aug 2010 Link to this post

    Hi Ryan,

    I've been experiencing the same thing today.

    My set up is pretty simple.  I'm running this on a Vista Ultimate x86 machine.  It's using a local instance of SQLExpress as well as the local instance of IIS.  My current Windows credentials are being passed to the app, so I'm logged in as the current Windows user.

    I'm using:
    IE8
    SQL Server Express 2008 R2
    IIS 7.0
    Vista Ultimate x86 SP2

    Machine specs:
    Intel Core 2 Quad processor @ 2.40 GHz
    4GB RAM

    Accessing the site through http://localhost:9898

    I'm the only one in the system.  I'll be typing in a field, and I'll get that error.  I could understnad if I accidentally clicked on something, but I'm not near the mouse, and it's a desktop keyboard with no touchpad or other pointing device.

    Exception Type: System.Data.Services.Client.DataServiceRequestException
    Exception Message: An error occurred while processing this request.
       at System.Data.Services.Client.SaveResult.HandleBatchResponse()
       at System.Data.Services.Client.SaveResult.EndRequest()
       at System.Data.Services.Client.DataServiceContext.EndSaveChanges(IAsyncResult asyncResult)
       at TeamPulse.Client.Managers.ProjectManager.<>c__DisplayClassee.<>c__DisplayClassf0.<SaveProject>b__e9()
    (Inner Exception)
    Exception Type: System.Data.Services.Client.DataServiceClientException
    Exception Message: <?xml version="1.0" encoding="utf-8" standalone="yes"?>
    <error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">
      <code></code>
      <message xml:lang="en-US">The etag value in the request header does not match with the current etag value of the object.</message>
    </error>
       at System.Data.Services.Client.SaveResult.<HandleBatchResponse>d__10.MoveNext()

     
    The projects use the Scrum template.  This last time I got the error, I was entering a new story.  I paused to think about what I was going to type for the <some goal> part, and the error popped up stating that someone else updated the information.

    Please let me know if there's anything else that I can provide to you to help find the issue.

    -A

  6. Aaron
    Aaron avatar
    4 posts
    Member since:
    Jul 2010

    Posted 11 Aug 2010 Link to this post

    Just a minor update.  I rebooted my machine, and now I'm not getting the exception.

    I should mention that at least this morning, and several times in the past, I have accessed my instance of TeamPulse remotely.  I don't know if that's helpful or not.
  7. Ryan
    Admin
    Ryan avatar
    164 posts

    Posted 13 Aug 2010 Link to this post

    Hi Aaron,

    We have seen this issue internally, but it is rare and difficult to determine the exact cause. We are working hard to have it resolved for our next release. If the issue comes up again for you, or you have any other information that you think may help, we would love to hear from you.

    Regards,
    Ryan
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  8. Alper Ozgur
    Alper Ozgur avatar
    8 posts
    Member since:
    Mar 2010

    Posted 02 Feb 2012 Link to this post

    Hi;
    Did you solved this problem? Cause i am getting the same error. Windows 7 Enterprise, IIS 7.5 
  9. Velin
    Admin
    Velin avatar
    391 posts

    Posted 06 Feb 2012 Link to this post

    Hi,

    We are really sorry for the problem you are having in TeamPulse.

    Could you please confirm the exact version of the TeamPulse product you have in use. We would recommend you to upgrade to the latest TeamPulse version as there are a lot of fixes and new features in the recent releases.

    Any information like on which screen did this happen initially, what were you doing on that screen, did browser refresh or system reboot help, could help us investigate the issue.

    Greetings,
    Velin
    the Telerik team
    New Cross Project Perspective in TeamPulse coming soon!
    Want to know how TeamPulse could help you better track all your projects?
    Reserve a seat for the TeamPulse R1 webinar today!
  10. Alper Ozgur
    Alper Ozgur avatar
    8 posts
    Member since:
    Mar 2010

    Posted 06 Feb 2012 Link to this post

    I'm using the version of 2011.3.1206- Standart Edition.
    I'm having problems while creating and saving a new project, opening an existing project.
    I had getting error about Compiler Error Message: CS1041: Identifier expected; 'async' is a keyword

    when i was trying to create a new user (first user). I had solved that problem by changing the the red marked line as .Async(bb=>bb.
    Line 377:                       .Multiple(false)
    Line 378:                       .ShowFileList(true)
    Line 379:                       .Async(async => async
    Line 380:                       .Save("UploadPhoto", "Home", new { id = ViewBag.NewUserID })
    Line 381:                       )

    Source File: c:\Program Files (x86)\Telerik\TeamPulse\wwwroot\Areas\UserManagement\Views\Home\Create.cshtml    Line: 379

    But now i'm getting the error
    Exception Type: System.InvalidOperationException
    Exception Message: Error processing batch response. The response is not a valid batch response.
       at System.Data.Services.Client.BatchStream.MoveNext()
       at System.Data.Services.Client.SaveResult.<HandleBatchResponse>d__10.MoveNext()
       at TeamPulse.Client.Managers.ProjectManager.<LoadProject>b__37a(IAsyncResult ar)
       at TeamPulse.Client.DataService.TeamPulseDataContext.<>c__DisplayClass9.<>c__DisplayClassc.<BeginExecuteBatch>b__8()

    while creating or opening a new project.
  11. Velin
    Admin
    Velin avatar
    391 posts

    Posted 10 Feb 2012 Link to this post

    Hi,

    Please, accept our apologies for the delayed response. The 'async' keyword error is going to be fixed in the new release that will be out next week.

    As for the error while opening/creating a project, could you please confirm that you are able to browse the data service url - it should be like this : http://<your server name>:9898/Services/DataService.svc/ . If you are, I would ask you to try and see if you get the same error again - it is possible you have had some kind a connection issue.

    In case the error is still active, please send us the log file located in your Team Pulse installation folder.

    Greetings,
    Velin
    the Telerik team
    New Cross Project Perspective in TeamPulse coming soon!
    Want to know how TeamPulse could help you better track all your projects?
    Reserve a seat for the TeamPulse R1 webinar today!
  12. Daniel
    Daniel avatar
    1 posts
    Member since:
    May 2012

    Posted 12 May 2012 Link to this post

    Same issue here while running the online trial,

    Exception Type: System.InvalidOperationException
    Exception Message: Error processing batch response. The response is not a valid batch response.
       at System.Data.Services.Client.BatchStream.MoveNext()
       at System.Data.Services.Client.SaveResult.<HandleBatchResponse>d__10.MoveNext()
       at TeamPulse.Client.Managers.ProjectManager.<>c__DisplayClass428.<GetProjectSummaryTags>b__423(IAsyncResult ar)
       at TeamPulse.Client.DataService.TeamPulseDataContext.<>c__DisplayClass9.<>c__DisplayClassc.<BeginExecuteBatch>b__8()

    I was considering to buy this software but it seems no one can actually use it.

  13. Ryan
    Admin
    Ryan avatar
    164 posts

    Posted 14 May 2012 Link to this post

    Hi,

    Sorry you're having trouble trying TeamPulse. I have logged into your TeamPulse trial to test it, and it appears to be working for me. This makes me think the problem is related to your client environment. 


    Could you try accessing the trial using a different browser (like Firefox or Chrome)? And confirm that you have the latest release of Silverlight by going to http://www.microsoft.com/getsilverlight/ 

    Note: I have also posted this response to the support ticket you logged for this same issue.

    Regards,
    Ryan
    the Telerik team
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